Maruti Suzuki India — India's most trusted brand has cheated their consumer

Address:Ludhiana, Punjab, 141401
Website:www

We booked our dream car "maruti suzuki brezza zdi - metallic grey" for the occasion of my marriage. It was booked on october 25, 2016 to registered dealer sandhu automobiles pvt. Ltd. Khanna, ludhiana 141401. All went well, until we received the call from yadwinder singh sales representative at agency on december 23, 2016. He told us to collect our delivery, it is ready. We were out of the station and said on call, "will collect it on december 26, 2016".

We visited to the dealer on mentioned day for delivery, they replied "consignment have been given to someone else". I have paid 21000 booking amount and waited for 77 days, how can your dealer give my booking to randomly someone for some extra bucks?

A. Can we trust maruti suzuki anymore?
B. When did maruti suzuki began black marketing?
C. Every booking has attached with specific car's engine and chassis number, if it was supposed to be for me why did not we get it yet?
D. My father is harassed since past 15 days, when will this end?
E. My marriage function is on edge to get spoiled by india's most trusted brand like maruti suzuki, any answer?

We haven't refused the delivery neither on call nor via letter/mail or any declaration. I would request to confirm when i will get my car and what action will be taken against the dealer for the mental harassment? We are tired of chasing with the dealer, did not get any response. Please now you make it fast and appropriate before i approach to the consumer court.

Booking details:
Name: s. Balvir singh
Date: october 25, 2016
Occupation: government employee (Market committee, khanna)

Refer to attachment for booking receipt.

Ragards
Charan kamal singh s/o s. Balvir singh
+2 photos
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Maruti Suzuki India customer support has been notified about the posted complaint.
Jan 12, 2017
Updated by SinghPB10
Response is awaited
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