| Address: | Kurukshetra, Haryana, 136131 |
Hi,
My Self Jagtar Chatha & I buy swift VDI BS IV hatch back from KARNAL MOTORS PVT.LTD. Sector 2 Industrial area KURUKSHETRA in May 2014 & my car service history with karnal motors I never did service out side actually I live overcease AUSTRALIA(NRI) & after two year when I come back India two mont early then I drive my car Swift & I feel it's very noise when speed limit over 60 km/ph. Then I went to Karnal motors showroom & workshop & I done my car service on 19000 km & I met their service manager PARSHANT BHUTANI & told about my car noise problem & then he told me its car tyre problem & u need to change car tyre. I said ok but last one & half month I regularly going to karnal motors showroom & try to contact or meet with PARSHANT BHUTANI but he ignore me & my car fault last more then one & half month & today when I meet him then his behaveviour with me very rood he don't know what is the coustmer service & how talk with a client or customer he said me I will check again & resolve problem his answer not satisfied my car last two days in Karnal Motors Workshop & today I went & pick up my car back with a noise still same no solution by Mr. PARSHANT BHUTANI.
Last two months he Harras me he don't know what a coustmer service I never experience like this I live overcease I run taxi company in Australia I have 30 cars in Australia but I never face like this coustmer service in Australia never ever. Even I have Skoda & Volkswagen car in India but they provide best coustmer service to his clients once hour year back I have problem in my Volkswagen car & when I went to Swami Automotive show room in karnal they provide best service & solution to my problem & change part under warranty that time Gourav Sharma service manager in Volkswagen but 1st time I buy swift VDI for local use small car & I face problem with Karnal Motors PVT.LTD. next time I will not going to shown room for car service because when they don't care of coustmer & not provide good service like PARSHANT BHUTANI manager their I don't want to meet again because he miss use his position & don't listen proper coustmer problem two time before I did call him am coming showroom because my car have problem but he never meet me when I call him he didn't pickup phone someone pickup & told me Parshamt in meeting he can't talk & he didn't call me back.My car is still under warranty with Maruti but they not giving me good solution for my problume.
Please today am very Mentaly Harras by PARSHANT BHUTANI he talking with me very badly & I feel it's my mistake buy Maruti car from Maruti company.
Please I need quick solution for this 24-48 hrs otherwise I will go to consumer court because last two months am stuck here in India because they not solve my car problume & my tickets delay I did extend my tickets.
Please solve as soon as possible.
Your sincerely.
JAGTAR CHATHA(NRI) Was this information helpful? | 
Post your Comment