Maruti Suzuki India — Irresponsible and no care about customers

Address:	Gurgaon, Haryana, 500072
Website:	www.marutisuzuki.com

I purchased Alto 800 Lxi on 05/09/2015 at varun motors, hydernagar, hyderabad. IN month of december, 2015 i.e., after to months of purchasing car due to manfacturing defect the petrol pump had stopped working. I Called maruthi road side service people and they came and confirmed this and then i asked road side assitance customer care people what to do. they asked me to tow the vehicle to nearest service center with my money, after that they will replace at free of cost as it is in warranty. at that point i spent money (towing Rs.1100/-+ cab charges in ola 2200/-=Rs.3200/-).

Now Again on[protected], same problem, petrol pump is not working. i called a road side assistance people (Ref No:978159). again they said they will replace freely as in warranty but i need to take my car thru towing. I said as this is manufacturer defect i am not ready to bear towing charges.

I informed same to them, but they simple saying maruti road side service dont have own towing service and only gives third party service they cant offer freely.But i clearly said its not my issue whether it is maruti own service or third party service i am not bother about it, as it is manufacturer defect.

Later they said you didn't buy your car directly from maruti, you please go and contact varun motors(dealer). I am shocked with this answer.

I never believe this local partners, i seen maruti name and purchased the car, when i said the same thing, they said you first pay the towing charges initially, later we will adjust the same charges at delivery time. I didn't understand how can they adjust if my car is in warranty and they do at free of cost.


This complaint i am lodging not to expect any response from maruti, just to spread the worst behavior of maruti suzuki company how they deal with their customers and who's vehicle is under warranty.


Final words: Dont go with any of maruti suzuki brand, they name for service is not their right now.


Regards
Deepak
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