Maruti Suzuki India — irresponsible company and dealer

Address:380052

I booked petrol lxi dzire 2017 on 18th may 2017 by paying a booking amount of rs. 11000/_. With kiran motors, sg highway, ahmedabad. Since i was confused between lxi and vxi at the time of booking, i had inquired with them about changing the model. They assured that i can do so within one week. Subsequently i requested them to change to vxi within four days. I was assured delivery within 10 weeks. On my repeated reminders, i was assured that they have entered my correct choice in the system.

Meanwhile i came to know about the faulty steering assembly issues. Neither maruti company nor kiran motors gave any clarification on this.

After 10 weeks time, i was offered lxi which i was not interested. It​ is my assumption that in reality the car would not have come but on this pretext, they wanted me to cancel the booking. After cancellation, they modified to vxi on 5/8/2017. Hence my waiting period of 14 weeks starts from 5/8/2017 and not from mid may 2017. Neither company nor dealer has given any satisfactory reply.

In all probabilities, it appears that maruti is doing this deliberately. The reason could be the faulty steering assembly. Maruti launched all new dzire in may 2017. Even after three months time, how many new dzire cars are seen on the road? In ahmedabad, i saw only one car 10 days back.

I personally feel there are really serious issues in this product even though it is from the stable of maruti. Though my booking still stands, i will give deep thinking if and when i am offered the car.

If anyone notices dzire in sufficient numbers in his city/town, he is requested to share it on this platform.
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    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
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