Maruti Suzuki India — low quality servicing and damaging the car parts | |||
Hi, I have submitted my car to your authorised service centre, varun motoros, nanakaram guda. My car number: ap28dw9483, this car was submitted on 20th nov for the body damages and the ac complaints. I have a serious complaint about the ac repair they performed the way my car and i am handled. Let me narrate the issue: Complaint: ac is not working What happend after that: they called me asking they need few days to examine, which i was ok. After few days they called me saying the ac compressor has an issue and needs to be lubricated. I had given the permission to do so and keep me posted the result. After 2 days they called me again and confirmed that the ac compressor not working and needs to be replaced. I went with a decision not to replace it now due to my financial issue. If this is the case, there is no issue so far. Let me tell you what is the issue then: they gave me the car and i took that home. After i reached home, i observed a part of that which dropped from the car engine. I was worried and called the mechanic near me. He came and opened the compressor and to our surprise, the compressor shaft was broken and maruti suzuki team done the welding without anyones knowledge. Now that part is not completely working. They neither told me 1). That the shaft was broken and 2). They had to do the welding. This is complete breach of trust that i had on maruti suzuki. How can in such a big company, this unprofessional service can be done.in the name of transparency, all these unethical practices happening. Assume, that i had to ask you replace the ac compressor and not even anyone would have known about this. They simply done the welding and sent me home with a gate pass. They disabled my capacity to get it repaired else where. I cannot accept this and this product is not less than 20k. I want the justice and answer from maruti suzuki. Not sure to how many customers this is happening, when you call someone to replace a part, you happily do that but what happened on the old one no one knows. This is what happens, i am the example. I will wait for a response and justice from maruti suzuki. Was this information helpful? | |||
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Maruti Suzuki India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I have given my Maruthi 800 car bearing Rgn. No : TN.07 AK 7090 for Servicing and with repair for the low pick up at CARS INDIA Private Limited, ( CRESENT AUTO REPAIRS & SERVICES INDIA PVT. LTD.), at no: 17, Lattice Bridge Road, Adayar, Chennai- 600 020 on[protected]. The repair estimate was originally informed at Rs. 12, 500/-. In the evening, they informed that the estimate has gone up to Rs. 14000/- telling that some more spares are required. Then the car was delivered to me on 02nd December, 2017.Looking at the size of the Work shop I signed all the papers and also rated the the service was good. The next day I took the car from my residence to a Super market about 3KM distance. After one hour halt there, I took the Vehicle back to my residence. Within a KM there was big smoke in the engine and there were oil bursting from the coolant.The vehicle came to a halt. After the local mechanic"s advice i.e. after adding some water in the coolant the vehicle slowly managed to reach the residence.It was informed that this happened as the Fan Motor was not working. This was a big surprise to me that while the car was given for repair the there was no complaint in the Fan Motor. For that matter, there had been no such incidence for the past 10 years.
Further, the Fuel Meter was working while the car was given for Service but it was was not working after the Service. No reason is given by the Mechanic for these faults.
The next day I called the Mechanical Supervisor, Mr. Selvam. He informed that he was on leave and will attend to me on the next day. I contacted him again on the next day and informed of the deficiency. The response was vague and simply replying that the Fan Motor requires replacement and to set right the Fuel meter the estimate would be around Rs. 5000/- I was totally dejected as the service had ended with disuse of the vehicle and vehicle could not be used after having spent Rs. 13.450/-. Despite my request for set set right the deficiencies happened during the servicing, there is no proper response from the company. The vehicle is of no use now. This is the fate of the service.
I just waited for a week hoping that they will attend to my request as I did not want to prefer a complaint but in vain. Now I am helpless as the vehicle has been made disuse by the Servicing Center hence I prefer this compliant.
I request your good self to kindly intervene and advise the above referred Service Center to set right the faults happened during their Servicing.
Incidentally, I would like quote that the side mirror was replaced but the pad inside the body was not replaced . This is only to site an example for the quality.
As per the Tax Invoice No;002/BR//17008437 dated[protected], there were 36 items were replaced. I certainly doubt whether they really replaced or only billed.
I sincerely hope that you will attend to my complaint and redress the same.
S. Thangavel, No: 48, Durga Retreat, AGS Colony, Third Main Road, Kottiwakkam, Chennai- 600 042.
Mob: [protected].
Further, the Fuel Meter was working while the car was given for Service but it was was not working after the Service. No reason is given by the Mechanic for these faults.
The next day I called the Mechanical Supervisor, Mr. Selvam. He informed that he was on leave and will attend to me on the next day. I contacted him again on the next day and informed of the deficiency. The response was vague and simply replying that the Fan Motor requires replacement and to set right the Fuel meter the estimate would be around Rs. 5000/- I was totally dejected as the service had ended with disuse of the vehicle and vehicle could not be used after having spent Rs. 13.450/-. Despite my request for set set right the deficiencies happened during the servicing, there is no proper response from the company. The vehicle is of no use now. This is the fate of the service.
I just waited for a week hoping that they will attend to my request as I did not want to prefer a complaint but in vain. Now I am helpless as the vehicle has been made disuse by the Servicing Center hence I prefer this compliant.
I request your good self to kindly intervene and advise the above referred Service Center to set right the faults happened during their Servicing.
Incidentally, I would like quote that the side mirror was replaced but the pad inside the body was not replaced . This is only to site an example for the quality.
As per the Tax Invoice No;002/BR//17008437 dated[protected], there were 36 items were replaced. I certainly doubt whether they really replaced or only billed.
I sincerely hope that you will attend to my complaint and redress the same.
S. Thangavel, No: 48, Durga Retreat, AGS Colony, Third Main Road, Kottiwakkam, Chennai- 600 042.
Mob: [protected].
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This is additional burden for us.
Kindly inform to the service centers to avoid this for maruthi customers.
M.V.Varadharajan
mob:[protected]
[protected]@yahoo.co.in