Maruti Suzuki India — Manager complaint

Dear Maruti Suzuki Company,
This is Mrs. Maya Singh form Varanasi my car registration number is UP65CS9006, I bought my car dt: 22.05.2017. This is my second complaint against this dealership which is UP Motors Varanasi,
During my cars 5th service I was complaint regarding my steering wheel was very hard while driving, In that day after car service, Service Manager Rinku Tiwari and warranty manager Ravi they are make video in my steering wheel, He says there is steering sticky problem and need to be change steering rode set in all and there is in sound also.
So I was asked him the managers what is the resolution then he says your car is under warranty we are submit the complaint and after taking approval will call you and change this part, but I have followed on call many more times but several times they are not responding the call, then my next 6 service dt : 01.11.2022 I am agin trying to discuss regarding this problem but the manager Rinku Tiwari says no problem I will solve it very soon, I asked Rinku but warranty is over due to your fault he says don't worry I am handle it. But again same problem facing from manager side. Since one month back I have facing problem again steering wheel and clutch plate bourn, Clutch plate work is done but not resolved my steering wheel problem Manager says your warranty is over you can pay approx 45000 for change this part I am not agree to pay this so manger Rinku Tiwari and warranty manager meet me personally and told me if are want to resolved the problem so u can pay me 10% amount in cash of total cost of this part before Before replacement.
I am very shocked what I do.
All Indians as a customer are believe Maruti Suzuki products but dealership management is very critical condition.
So I request to you please help to resolved my problem please.

Thanks
Mrs. Maya Singh
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