| Address: | Ludhiana, Punjab, 142022 |
Dear sir,
Subject:- regarding the problem in new model swift dezire
Dear sir,
With due respects, maruti had launched a new model swift dezire vdi recently. I had purchased it having engine no. 3148816, model 2017 on dtd 05/10/2017 from stan autos pvt. Ltd, ludhiana (Dealer code no. 6203)
But its engine gives me a trouble.
Engine overhauled just after 3000 km/ within 100 days of purchase. What happens @10k or 20k?
My car is in authorised service station (M/s stan autos pvt. Ltd., pakhowal road ludhiana since 19thjanuary 2018. You recommended me to change piston, piston rings under warranty as 4th piston had a play. I want that you should have to replace whole engine as a part instead of that damaged part. It is also clearly mentioned in the warranty policy of maruti as per ur website. If engines are unavaliable, change my car, as i do not want to suffer.
As per mr malik, area manager maruti pressurises me to change defective part in the engine. What is my fault as i have purchased new car. No one cares customer feelings, time as well as money. If you have given full power to local techicians to bind or unbind the engines, why customer wants to purchase new cars.
As per feedbacks from site, piston costs just ₹15000 and half engine assembly costs ₹85000. And car costs ₹850000. Msil always fulfils cost effective routes. Then why i spent ₹850000 and should have to buy old car.
Plz command your area manager to dispatch the engine of the car to factory and find out the actual root cause of the failure so that no other customers suffer instead of pressuring customer for approvals.
As per warranty policy, the damaged parts due to manufacturing defect like high pressure pumps, engine, ecm, turbocharger assembly etc are to replace under warranty provided that there should not be any violation in warranty. Now i fail to understand why the maruti fails to replace defective engine. I had already talked/communicated to maruti area manager mr. Malik (M) [protected] as well maruti chandigarh office but all in vain. They just want to replace a defective part from the engine not a defective engine as a whole part. Maruti dealer" stan autos pvt. Ltd. Is going r & d on my new car engine. As i know in factory, engines are assembled by machines, robots with the guidance of qualified engineers but in my case, new car engine badly, mishandled by local technicains without the presence of maruti engineers.
If that replacements enforced to me, who will buy my car. I am failed to understand why your piston, piston rings got failed just after 3000 km inspite of fact on 500km (Ist service), i had done complete checkup.
Due to that tensions created by maruti as well as maruti dealers, i am suffering lot and have a sleepless nights and also admitted in hospital.
I had also already compliant to maruti under crm:[protected].
Please do the needful and change my car without further delay.
I donot want to weaken the name of maruti as it is car of common people. Also donot to weaken name and fame of maruti. Also donot want to go courts.
It is a humble request that plz change my defective car. As i am very common man and purchase this car on loan.
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Now they told me that price of dzire rises to 7.55 lakh.
As i booked with old price then why should i pay more than that.
Plz do needful.