Maruti Suzuki India — manufacturing defect in steering column

Address:

Popular Vehicles & Services Ltd, Opp KSEB Substation, Palakkad Road, Kulappully, Shoranur, Kerala 679122, Palakkad, Kerala, 679122

My car maruti suzuki wagon r was purchased in the year 2012 bearing reg. No. Kl51c7986. Within two years i experienced stiffness in steering as it was not returning freely. The same when when communicated to the service center, their reply was that you are not using your car frequently and will be ready when frequently used. Every time when the car is subjected to on road test before service i had addressed this issue. They will do some greasing whose performance will last for a week and the same problem prevails. During the last service in sept 2019 they told me that entire steering column need be replaced which costs around rs.20000. When i asked them that why they had not diagnosed this earlier and replaced when my car was very well under warranty, they had got no answer. Their regional manager shri baiju made me convinced problems are arising in steering column and maruti is replacing under goodwill warranty, but unfortunately turned downed the claim stating the vehicle is beyond warranty. My car had only run 13000kms against the general warranted kms of 80000kms for a steering column. I felt cheated as the dealer had suppressed the fact of a defective manufactured part and the same is being conveyed on expiry of my warranty. Im deeply disappointed by the managers of maruti suzuki india who had simply rejected my claim summarily without inquiring.