Maruti Suzuki India — manufacturing problem in my car (maruti swift vxi (o)

Address:

Agra, Uttar Pradesh, 282001

Hi,
I had purchased maruti swift vxi in March 2017. Major issue in my car (damage colour mark). Vehicle No-UP 80 EA 1682. After purchase of 3 months create some damage colour mark on car roof. For this issue I had complaint of maruti customer care but they told me that you should go to service centre and share issues. After few days I went for second service to service centre and show issue to service advisor. They click a photo of damage colour mark and told today is Sunday so head office is close tomorrow I will mail your issue to head office and told after 2-3 days I will call for regarding your complaint. When after few days service advisor have not call me than I had complaint in customer care ([protected]) complaint No-[protected] on dated 30/08/2017. After complaint a service advisors call me and ask the issue I had explained my issue than they told me should share photo of damage colour mark part. I had shared same time. After some days I had called but they not given positive response. After that again I called customer care on dated 19/09/2017. After that I have visited Prem motors service centre also. They told me that you have to leave your car for 2-3 days i[censored] wants to repair damage colour mark part of car. Same time I had left my car in service centre. I was so happy after all my issue is going on resolve. After 4 days when I was going to hold off my car. I was not happy because my issue not resolve all damage colour marks are same. Then I asked service advisor what should I do than they told me I can’t help u. I have complaints many times in Prem motors and customer care also. But still my issue is going on. For this issue many times I have submitted my car in service centre but every time my issue not resolve. Day by day damage mark is increasing. Today I again called customer care they told me that your issue is not resolved till now. Your complaint is under process. I think, you gave me an imperfect model. Can u tell me? My issue will resolve or not. When? Please note if you will not rectify the issue. I shall be compelled to file a suit in consumers redressed & protection forum, civil court, Agra entirely at your risk, cost & consequences in the interest of justice, fairness and equity which may please be noted. This is also without prejudice to my right to refer the case to higher authorities at Maruti Suzuki India Head office New Delhi, Maruti Suzuki India Regional office Kolkata at your risk and cost.
When I submitted this complaint. Complaint No-[protected]. After second day a customer care buddy call me and ask any prem motors manager call u or not. Nobody call me regarding my complaint. Till now nobody touch me regarding my issue. I am waiting your positive response.
mobile No-[protected]