Maruti Suzuki India — Maruti competent automobiles (Mehrauli new delhi) couldn't repair my car

Address:	110030
Website:	[email protected]

I have a maruti swift which is being serviced in maruti competent mehrauli from last 5 years. The problem i faced is when i got my last service done on 21 march, 2017. From the same service center, i had a pick up and missing issue with my car which was not resolved after the service as well. I called up their customer care department and asked them to send a technician at my place to see what's the issue with my car. They keep postponing the promised date for sending the technician, and at the end no one turned up. So i stopped calling them. But today when i was going to my work my car started troubling me with the missing problem. And i straight away took my car to maruti competent. I reached their by 1030 hrs. I went to customer care unit and explained my problem to the customer care manager. She appointed the service advisor named - (Manoj). He was such a inefficient person. He just said you will have to wait till 1600 hrs, then i told him just to recognize the issue you can't take such a long time. Then again i talked to customer care manager. She said they will do it asap. And they said they will clean throatal body and injector for this. And by 1600 hrs nobody came to me with the status of my car. I myself went to them and asked what's the status. Then after a long discussion they said i need to leave my car. I straight away said no to them. I talked to the manager - (Mr. Gupta). He kept on explain me rubbish thing that am a mechanical engineer and i know the car who has cng fitted from outside face this issue. And he said this issue can't be resolved. You will again face this issue after few months. So they were out of solution. The manager kept explain me that you have used this car on cng for almost 85000 kms and you have saved so much money. So know you will keep facing this issue now and then. They just marked in the remarks that some tapped sim need to be changed but after this also i might face this issue again. Then what was the point taking my car to authorized maruti service center. I should better take my car to local repair shops under the tree. Who know much better then these workshop of maruti. I was so tortured during this time when i was in the workshop. I had no realization of what they are doing and they weren't even concerned about sharing the status of my car to me. Then they started talking about the discount they could offer me.in which i was least interested. If i could take my car to authorized service center i could get it repaired without discounts. So ultimately at the end they didn't repair my car. And i only know how i got my car back home.

It was a very very poor service!! Zero hospitality.

Now, i need to ask that where should i take my car. Or should i dump it??? Because your authorized maruti service center have no permanent solution for my car's problem.

I am so disappointed with maruti for the very first time in my life.

I hope i get a solution for my complaint asap.