I'm facing the same issue (Gear shift from 3rd to 2nd) for the second time on my 2013 ertiga vdi. First occurrence was around 30, 000 kms. The same issue re-surfaced around 45, 000 kms. During the first instance, the authorised service centre guy told that this issue is with the synchroniser ring, hence got it replaced. They charged me inr 8, 000 for this work. Now just after 10000 km, the same issue resurfaced. When enquired with the same service centre, they argued that this is a known issue and since there is no guarantee for spares, he quoted the around inr 8, 000 for repairs. Also, he wasn't competent enough to answer all our queries. This was an annoying and frustrating experience. Also my extended waranty is not worth. Bcz it is four year. But some customer got 5year warrenty. Bcz this problem face after 4year of vehicle or after 80000 kms. But ertiga gear box issue for so many customer.
Maruti suzuki should address this issue holistically by replacing all defective units to retain the customer loyalty. If this isn't done, i'm sure maruti suzuki will loose customers like me.
By writing in this forum, i hope this reaches the concerned agencies.
Regards,
Rajendra gadekar Was this information helpful? | 
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