Maruti Suzuki India — Misbehaviour and harassment

Address:

Kamrup Metropolitan, Assam, 781005

Team leader, mr. Ranjit kalita, from pallavi motors, guwahati, assam, had misbehaved us and dealt with us in a very rude manner and they kept our car's rc and insurance. While discussing about the finance related issues like the loan amount which we decided for exchanging our wagonr lxi with a new wagonr vxi top model. Somehow due to not availability of loan we decided to came back. But mr. Kalita, the sales team leader was rude that he began shouting and refused to give our keys and the documents. But finally some personal came and managed to give the key but they kept oir car's rc and insurance.

Please do take right action so that no one can do such harassment to the custome.. This thing happened from around 8.45pm to 9.20pm.
Thank you