Maruti Suzuki India — Misbehaviour by maruti service centre staff

Address:

Mahbubnagar, Andhra Pradesh

I Mr M. sridhar husband of M girija kalyani owner of the car bearing no AP09cu0166 given for repair in shadnagar maruti service centre some ofrepairs in insurance claim on 11/05/2017 on 16/05/2017 i received a call from jarama moters pvt ltd (maruti service centre)staff saying that you got a claim for only wind glass. then i objected for that and i asked him why not he called me when insurance surveyer came he told me that" he is not in my work shop if you want to talk i will provide him number " i agreed for that he provided his no by sms from mobile no [protected] insurance surveyer no [protected] he attended my call and he cut the phone with out listening my querry after that i called several times (more than 20 times) he is not responded immidiately i informed to maruti service centre staff Mr shohib . After two days i receive a call from your a call from maruti service centre staff mobile no[protected] stating that the insurance surveyer is given claim for front bumper and RH front door i was shocked because i never asked or not even mentioned in repair job slip for RH front door then i asked Your representative to discuss with insurance surveyer and appropriate claim i think your staff collaied with insurance surveyer and informed me you can get the same claim or else take your vehicle back then i came to your showroom to take my vehicle back then i think manager of the show room came and ask me to give aletter for not accepting the claim the i objected for that the claim it self false so how can i accept? then he started a letter to my wife behalf me and provoking me to sign on it and i objected and asked him to give a gate pass stating that vehicle returned without repair he written one letter with carbon copy and taken my sign and take asnap of it and send to some one on whatsup and discussed by phone and torn off that papersand he abused and returned my vehicle with out giving any documents with all the above behavior of your manager and staff i faced very bad experiences So i request you to take necessary action

thanks and regards

sridhar.m