Maruti Suzuki India — new baleno got damaged by service center guys

Address:	Mumbai City, Maharashtra
Website:	Maruti Service Center

Dear team,

My self sumit patil have purchased baleno delta petrol premium silver (Chassis no. Mbhewb22she130728, rto registration number mh46-ba-4922) from shivam auto zone india private ltd kandivali got delivered on 1st july 2017.

On 12th of july car 1st servicing was done by automotive maruti service center nerul navi mumbai as it was nearby to my place, after that i had faced some braking issue while driving with my car so just for check-up i took my car to automotive maruti service center nerul navi mumbai, their mr manoj bani & 1 other guy had check car & told they are not seeing any major issue but he advised to leave the car for complete break check-up, i too agreed for same as it was break issue & told them to pick the car from me on weekday, on 18th july 2017 automotive driver picked car from me for check-up, at around 1:30 same day mr. Manoj bani called me & told my car is been dashed inside automotive maruti service center nerul navi mumbai by the technician & car’s front bumper, front grill & front bonnet is been damaged & have to replace it, so please come to see the same, hearing that i immediately rushed to the automotive maruti service center nerul navi mumbai, after seeing my car damaged i was totally shocked by the negligence shown in handling the car by automotive maruti service center guys, mr. Manoj bani took to his cabin for further discussion, their i met mr. Khade (Work shop manager), they started insisting me to give my car insurance for car repair with a very rude tone which was not expected from a manager or a customer facing person, even after their forcing i told them why should i give my insurance for repairing for the damage done by the automotive maruti service center nerul navi mumbai, they gave an answer that if i will not give insurance they can’t help with repair, somehow after discussion mr. Manoj bani told they will rectify the issue & replace the damaged parts with new, i too agreed for that as i was in big loss in a new car purchase on 18th day of my car.

On 21st july 2017 mr. Manoj bani texted me car is ready & take it on 22nd morning, on 22nd morning i went to take car, after check i noticed the colour of bonnet & front bumper which was replaced is mismatching with the rest body colour, even when i touched the replaced bonnet & front bumper feeling some rashness on colour without any glossiness & front bonnet left & right alignment was not proper it was tilted down, i reported the same to mr. Manoj bani he started explaining me that it is the same how maruti company makes & it’s like original, he enquired the paint issue to body shop guy of service centre & came to know the paint polish was not done on the replaced parts so it is little harsh he told it will take more 2hrs to make the paint polish for replaced parts which he should have done befor calling me, he called 1 guy for rectifying the front bonnet alignment issue, i was standing in front the guy, he started rectifying the issue, the upper right corner of the bonnet was tilted a bit, the guy was trying to press the upper right corner of bonnet with plier & it got hard punched & it got pressed inside by him & again the bonnet got damaged, just stepped out from their & told mr. Manoj bani i will not accept the car, i need proper replacement of bonnet again. At around 5pm 22nd july on same day again i got call from mr. Manoj bani saying that he is ordering a new bonnet again & will paint, meanwhile he said he has fixed the issue of morning damaged bonnet, i should take a look & accept that as the morning damage was because of me (Sumit) as i told mr. Manoj bani that alignment is not proper & for rectifying that issue the bonnet got damaged so i should accept that as automotive maruti service center nerul navi mumbai can’t be able to match the original fitting fitted by maruti company.

I don’t understand the car was damaged in service centre premises by an service technician of automotive maruti service center nerul navi mumbai, why mr. Khade & mr. Manoj bani forcing me to give my insurance that to in an arrogant manner, i would have given my insurance value of my insurance would have been decreased because of automotive maruti service center nerul navi mumbai fault.

My car has not even passed a month & i have to now use a modified parts replaced car with colour mismatch with in my 18th day of my car, where my mistake is not at all there, in future if i will go for selling my car all the damaged replaced parts will be highlighted as an accidental car & price will go less.

Dear automotive maruti service team & maruti india company team, i am not able to understand that had i made an mistake giving the car to automotive maruti service center nerul navi mumbai & after that hearing their arrogant speech.

It has just passed 18 days when car got damaged by automotive maruti service center nerul navi mumbai, please give an replacement of whole car with a new one, if automotive maruti service center nerul navi mumbai is not able to make the car look like a new company assembled car.

Regards
Sumit patil
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