Maruti Suzuki India — new swift vxi manufacturing defect | |||
Dear sir/madam, i have purchased a swift vxi as on 27th january, 2017 from bimal auto agency, adabari. My car’s registration number is as 01 df 7732. My vehicle is in brand new condition approx. 5000 km run and i have got done only two services and they are also on time as per schedule and from authorised maruti service centres. The car performs well for 4 months but from approx. Last 20 days the ac was suddenly stopped working. And on 26th of july i was driving my car to the service centre for repairing the ac, but after approx. 70 km of run the car was making very loud sounds and suddenly the engine stopped working at the middle of the road, and i couldn’t restart the engine. Then i call the bimal auto service centre, adabari and they came and they took the car to the service centre. As per the service guy, the car has some manufacturing defects as the coolant oil and the engine oil got mixed somehow and part of the engine got damaged, and they have to change the engine parts. I am very much surprised that trusted brand like maruti suzuki are making this kind of cars and selling it to the customers without testing the car. I have buy maruti suzuki because of its brand name, and this could put a question on the maruti’s brand value and the trust that peoples have on maruti. I would like to request you to look in this matter very seriously and on high priority. I would not accept this faulty repaired swift, because the whole engine is opened and i don’t know the future consequences, will it work properly or not, what will be the millage, and what would be the performance and as i had put 6.5 lakhs in this car. So i don’t want such vehicle which can break down in any moment. I want replacement for this faulty defective swift, and i hope you will help me out to get out of this abnormal situation and replace this defective car to a new one. Chassis no.- c12323 Engine no.- 1904431 Registration no.- tempc12323 Regards Hrishikesh kalita Ph no. +91 [protected] Was this information helpful? | |||
|
Maruti Suzuki India customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
I had a similar incident of Maruti Swift, this car has been serviced on time and was under warranty, while driving on the middle of the road, engine got cracked with loud sound and oil start over flowing. Had to tow the car to the maruti workshop after inspecting and detailed evaluation they said they would replace the engine with no cost. Maruti should replace the car as the engine got crack.
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
25%
Complaints
6886
Pending
0
Resolved
1707
+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070