| Address: | Scf 24 model town karnal, Karnal, Haryana, 132001 |
Dear concern
I purchased new ertiga vxi hybrid petrol from karnal motors g t road karnal on 9 june2019 almost driven 4700km. On 27 june 2019 on the way from ambala to karnal national highway cars engine stop immediately. I call to service assistance to karnal motors they reached to the destination nd towed my vehicle to the workshop. Until then i had no clue what happened to my car. Engineer told me that your car engine is seazed. I was shocked to hear this and my father who is suffering from brain cancer as he was along with me had a great impact of circumstances and got two fitts. I asked engineer how can new car engine be seazed he replied that they are not able to find the fault and i replied how is it possible in new car. Now they r saying they will repair the engine. I asked them to changethe car as this is a company/dealer fault as they have to get the fault not the customer.
Further, i have a request as above or i have to take a legal action which i don't want as i am having very good reputation of maruti
I am surprised that after 6 days, i still don't have any decision from the dealership except discussion for engine repair.
Kindly look in this matter seriously as i had a cancer patient at home i cannot stay without a vehicle for long as emergency can take place anytime with the patient and it's a new car and just one and a half month old and engine damaged due to what no one knows???
Waiting for a favorable response as soon as possible as i took this car for my father check ups from different places due to his sickness and bedrest, waiting for your response
Yours
Dr navroop bindra
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