[Resolved]  Maruti Suzuki India — no response to complaint regarding change in colour of my car (body repair) crm:[protected]

Address:	Dehradun, Uttarakhand, 248001
Website:	[email protected]

This is related to interaction id[protected]
The first complaint is as follws,

- i advocate abdul rehman s/o late mohd. Raufa got my maruti swift dzire repaired and painted on 09/08/2014
-at future auto wheels, subhash nagar dehradun under my father name dr mohd raufa
-paid amount 17, 621
-six month of repair paint start fading and start turn into yellowish but i idnored thinking that i got it painted at maruti service station as your service supervisor navjot singh told that my car got painted at maruti service station i. E i relied upon your service
-then after one year the colour changed drastically which was not expected /seems like low quelity paint was used
-the bone of contention arose when i wanted to sell my car on account of my father death due to cancer
-i was in desperate need of money and could not get a buyer of my car due to prominent colour defference im paint.
-it resulted in finencial loss and mental agony to me
-so i registered my complaint at maruti complaint site id [protected] on june 11 2017
-there was no response
-then i visited future auto wheels pvt ltd countless times
-the gm mr anand and mr haroon did not take my problem seriously
-the gm mr anand made baseless execuses that he will talk talk toh md till 1 month when i approch him him he talked rudely and missbehaved as well eg he said "sote raho ap" and all
-i indeed made numerious no of call to him and service manager mr haroon they told me that he will talk to their md about this but he did not
-this led to wastage of my quelity time, energy and money as well
-i had high opinion of maruti suzuki but such thing forced us to think otherwise
-we feel like being cheated
-there fore i kindly request you to take action to my complaint and solve it as soon as posdible
-otherwise i will have to take the matter to consumer court

My second complaint

- i think maruti is not taking my complaint seriosly. No response yet
No solution to my problem
-yesterday ur service manager of maruti
Future auto wheels mr haroon called and said that "apke jse kitne ate h yha hme koi farq nhi padta"
-he talk rubbish thing your employees do not have manner that how to talk to customers even with human
-when i said him thay i will go to consumer court then he answer me that "jo krna h kr lo kitne dekhe h tre jse"
-this matter is going to personal level
Maruti is liable for this you have to take some action

My third complaint
As mentioned earlier we don't have any trust on you now reason best
Explained & mentioned to you personally as well via mail. You cheated
& humiliated us, wasted our precious time

We had a very bad expirience, we already faced a very bad time
Because of future auto wheels pvt ltd

I am already planning to go to consumer forum or take it legally or
Take the help of media or if i find anyother option i am forced to get
Justice, i already intimated the same to maruti & again copying the
Mail to them. If i wont get a positive reply i have no option left.

I have not recieved any help, mail or call till now plz tell me the decision of maruti
I[censored] will solve my complaint
Yes or no