Maruti Suzuki India — Non co-operation and mis - behaved of salesmananger of bandari automobil at kharagpur, west bengal state.

Address:	Paschim Medinipur, West Bengal, 721132
Website:	www.consumercomplaints.in

Sir,
I am the owner of Maruti car from June 2011. I am working in Reserve Bank Note Mudran Press in salboni, Distt. West Midnapur, West Bengal and brought Maruti Alto Lxi from Bhandary Auto mobiles at Kharagpur and very recently I intended to exchange my Alto Lxi with Maruti 800 Lxi, and in connection of that one sales Manger of Mrs. Bhandari Automobiles, Mr. Dhananjoy met me and agreed to take over my old Alto Lxi by paying Rs.1, 80, 000.00 and adjusted with New Maruti800 Lxi on 31st. January 2016 and taken away my old Alto Lxi car with Pre-Paid SBI chaque of Rs. 2, 80, 000.00 and never turned up after several requests. With him one more sales manager Mr. Biswanath also came and with Mr. Biswanath and other personnel of the showroom I completed the deal on 05th. March 2016 with a lot of harassment, financial loss and mental agony. Which detoriates my health in following way:
1. While taking my old Alto Lxi car, I asked to hand over my extra fitting of accessories costing Rs. 30, 000.00 (approx) such as Music System, Seat cover, 20 ltrs of Petrol etc. but Mr. Dhananjoy told and assured me that due to shortage of time he cannot dismantle the accessories now but next day at showroom he will hand over all the extra accessories without fail but after continuous request on telephone and physically present at Mrs. Bhandary Automiles showroom at Chandrakona Road where I received by their security staff ( Mr. Dhananjoy was not present) only Music system, that is fully damaged and unserviceable and 03 pieces out of 06 pieces of seat cover, it is also torn and useless. When asked Mr. Dhananjoy, he misbehaved and told me why crying, I will pay you money for the items from my pockets.
2. Next, I request Mr. Dhananjoy to complete the deal before 20th. Feb 2016 as my daughter’s 10 class CBSE Final examination were there at Midnapur, some 25 kilometer away from our RBI Township, but surprise to see that never come to me and a lot of difficulties and other helpful staff of showroom I could complete the jobs of RTO. I have haired a car for my Daughter’ Examination for Rs. 5000/- for 6 days.
3. I am High pressure patients and due to that tension I became Heart ailment and last 10 days I am under treatment of specialist and as his advice I have ECG, 2D Echo-Cardiograph etc with financial cost Rs. 7000/- and a lot of tension.
4. Sir, I was deep faith on Maruti company and for gladness and enjoyment I was decided to exchange my car but due to Mr. Dhananjoy, Sale Manager’s negligence, careless and rude non-co operative attitude I incur a loss of near about Rs.40.000/- with mental agony and health problem
5. Hence, I request you, not to allow Mr. Dhananjoy to deal with probable customer, He is lair, careless and basically wicked person, and I also request to compensate my loss of Rs. 40, 000/- so I can reaffirm my faith on Maruti Automobiles as well Mrs. Bhandary Automobiles.
6. If my legitimate graviencesses is not meet then I will forced to approach higher legal forum for redressal of my graviencesses

Thanking you,
Dipak Chakravarty, RBI, Salboni