Maruti Suzuki India — Non delivery of Maruti Dzire ZXI Plus AGS AMT

ravindranathhere

from Idukki, Kerala

Jul 16, 2021

Address:	aswathy, Arangamugal, Aralumoodu PO, Neyyattinkara - 695123
Website:	[email protected]

I have booked Maruti DZaire Zxi Plus AGS AMT, Pearl white on 01 Apr 2021 by paying Rs 5, 000 on popular Automobiles, Balaramapuram Branch. I was using DZaire Zdi plus since Jan 2014 and I sold out the vehicle in last Mar 2021 thinking to book an upgraded version. The Marketing personnel at Balaramapuram branch were pleased to accept my booking and assured me to effect the delivery within a short span of time. To my surprise, when I visited the site, I have seen the stipulated waiting period was extended to 14 to 16 weeks from the time of booking of automatic vehicles due to the paucity of semiconductors and chips. Being a Senior citizen, I was impatiently waiting for its delivery and my waiting period lof 16 weeks will be completing on 22 Jul 21, and I must get the vehicle delivered as per the terms of the agreement signed with the Balaramapuram Branch. The callousness attitude, the lapse and laxity of the popular Automobiles marketing staff attributes the inordinate delay in delivery of my desired vehicle till date. I had been a trusted customer since 2005 and proudly using Maruti vehicles and a switch over to any other brand is disheartening. Therefore, kindly make arrangements to deliver my desired vehicle in time as a part of customer delight. Thanks and regards
Ravindranath B
Mob [protected]

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Maruti Suzuki India customer support has been notified about the posted complaint.

Jul 18, 2021

Updated by ravindranathhere When I enquired about the non-delivery of my booked vehicle after the stipulated days of my waiting period is about to expire, I got a disgruntled reply from the marketing team based at Popular Vehicles, Trivandrum that the company has stopped my booked model indefinitely and they are ready to return the booked amount by expressing their inability and there is no hope of delivery of my desired model in the nearby future. I have decided to register my complaint directly to the Maruti Suzuki India website after hearing their discouraging reply. I would like to enquire directly to Maruti company that whether there is any substance in their statement .?.
Ravindranath B
Mob [protected]