| Address: | Muzaffarnagar, Uttar Pradesh |
This is to inform you. I own a ciaz zdi plus just 6 month old. Having registration no dl 14 cc 8514. I am very disappointed with type of service and quality of showroom placed at muzzafarnagar on the highway. The staff recruited in the said showroom is totally unqualified and incompetent. They can handle just small body work repairing. I have been suffering from past 3 months.
Please note on 13th april my car had an accident on the khatauli bypass in evening around 6 pm. As by god grace my brother was safe. Since muzzafarnagar was near by so it was late we had sent our car to the showroom. Since we put up from ghaziabad, we went to the showroom to transfer our car to ghaziabad being our local area but they suggested and assured us that being a company outlet we also bit assured. But this was not the end.
For the first 15 20 days nothing was done, no work has been started. We were just told that since the car has been taken over by nexa we are facing bit problem in procuring the parts. We used to take follow ups they just used to say sir the work is on.
Please note when we saw the entire month has passed by and we visited the insurance surveyor we came to know that these people has given false and manipulated estimate to the insurance company surveyor valued approx 12 lac rs and the car value was 11.10 lac. They have put requirement of single parts two three times and also the parts that were not even required for this. Then we had created a scene and made them send new requirement estimate that came out to be rs 5 lac. Now in all these 1.5 months has passed by, now the parts were received within 10 15 days to the showroom. But they were totally unable to install the same. Every week they used to tell us that this part is not working that part is not working. They had stopped picking up our calls. Mr nadem being the head in charge of the body shop is totally a hopeless person. Now we got the number of the gm mr gaurav tyagi. After his intervention he also stopped responded to our calls.
More than 3 months have passed by they are unable to start the car. The way they had kept the car is totally poor. They have kept heavy machines like engines and body parts on the seat which are now totally dirty and torn. They still have no clue how to move forward. I have waited for three months but till date nothing has been done. I am not sure whether they will or not be able to repair my car.
I do not believe that they have 100% efficacy to repair the car fully. They have ruined my 6 months old car that was purchase in the month of october. I want an immediate action from your side.
Regards
Raman deep singh
+91-[protected]
New delhi
Ciaz zdi plus
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