Maruti Suzuki India — not getting car part

Address:Rajkot, Gujarat, 360005

I serviced my ritz gj3dg541 at atul motors workshop at university road, rajkot-360005, gujrat (In august 2017... May be, it was my last service date)... I demanded 2 parts to purchase, one of it was antenna, which they ordered for me and after 1.5month they got it.., 2nd part was related to water sealing and i don't have its definite name. More than 3 months past and i was not informed till today whether i will get that part or not.. I had reminded them before 1.5 months for that water sealant part, but they were completely unaware about that.. So i requested to take seriously and order it for my car and told them to inform me... But i think they were not serious and till today i got no call form that... Now what should i do? I feel that i should complain to higher level and that is why i am informing here.

My car got leakage somewhere in back storage space and during rain water get collected in backside where we keep extra tyre. So this upper mentioned service station suggested me to change 'xyz' part to cope with water entering problem. This part i informed them to order, but they had never informed me if that part they received or not...!!!

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