Maruti Suzuki India — not getting proper service from hindustan auto agency hazaribagh jharkhand

Address:

825301

Renewal of my car policy is pending despite completion of all formalities. It is pending at hindustan auto agency Hazaribagh jharkhand. My policy is expiring today dated 16/11/17and I am still due to receive my renewed policy papers. On visiting the show room in order to collect my policy paper they always replied it is pending at HO level for some acceptance. I have also inquire through customer care, they all are passing their responsibilities to one another.i.e to hindustan auto agency and then vice versa.
Please let me know the details and real pictures and who should be held responsible for it.