Maruti Suzuki India — oil spillover

Address:

Pavan Motors, Nalgonda, Telangana-508001

Vehicle no: ap 23 aa 0090
Model: zen estilo
We have serviced our car in the month of february and kept in the garage, after lockdown, the vehicle travelled an aproximation of 50-100 km and the oil in the engine had leaked and car had stopped running.
Immediately, a towing van have been booked from pavan motors, maruthi suzuki, nalgonda and took it to the garage.
They have delayed to report the issue for 1 week and after consulting many times at last they did a phone cal and said us to pay 20, 000 rupees as advance since, our car engine has some problem and the total amount could be 70, 000-80, 000/- beyond stating about the problem, how a service executive can talk to its customer in insisting to pay advance.
The other problem is, the towing van inspected the car at the roadside on breakdown and said, there was just an mseal used to lock the leakage of oil screw below the engine. We was surprised to know that, how a car metal parts can be fixed with mseal and beyond stating the issue, the service agents have been improperly behaved with us to pay the money.