Maruti Suzuki India — pathetic service by tr sawhney (service workshop

Maruti Suzuki India — pathetic service by tr sawhney (service workshop - mayapuri)

P pankajmathur378 from Gurgaon, Haryana

My car (Dl12cr3209, maruti dzire - 2019, delta model) which got damaged in a accident in delhi, was taken to tr sawhney (Mayapuri, service center). Initially it was suggested that the vehicle will take 10 days. This condition was agreed by me. The repair costed almost inr. 29, ooo which included (Front bumper repair, lhs fender repair, dicky new, rear bumper new, both qtr panel repair). The car was delivered after 14 days on 19/august/2020. To my surprise the level of service was already not upto the mark and this was notified to service workshop personals. It was claimed that the car had been thoroughly cleaned but later they themselves confirmed that it had not been cleaned. Most importantly the roof top of the car seems to be completely painted which had never been damaged in the accident. The second day, it was raining heavily in delhi and the complete bootspace of my dzire got filled with water, damaging the rear seat, mat in the boot, and spare tyre, rusting on the rear panel of the bootspace are a few points. Also the complete rubbing material/ compound is scattered all over the car. It seems other vehicle standing next to my car in the workshop had undergone a painting job and the compound is scattered all over my car. Photoas had been attached to this complaint. Today mayapuri service center (Tr sawhney) had again collected the car from my home with no clear timelines when it will be delivered. A small job which requires fixing of bootspace and rear bum[per is a 14 day job for maruti service professionals. There was no quality checks by quality manager, workshop manager before delivering the vehicle. The basic jobs included denting, painting and cleaning and at all 03 levels tr sawhney (Mayapuri workshop) failed miserably to perform the job. Regards Pankaj mathur [protected] +6 photos Was this information helpful? No (0) Yes (0)
Maruti Suzuki India customer support has been notified about the posted complaint. Aug 22, 2020 Updated by pankajmathur378 Registration number of the vehicle : DL12CR3298... Earlier this was incorrectly uploaded (Typing error) Aug 23, 2020 Updated by pankajmathur378 Amazingly received a call from TR Sawhney Motors (mayapuri Workshop), stating a driver and technician will come to pick your vehicle and bring it to workshop. NO CONTACT DETAILS, NAME OF PERSON WHO IS COMING HAD BEEN SHARED WITH ME. MOST IMPORTANTLY THE PERSON WHO CAME WAS NOT IN MARUTI UNIFORM, WITHOUT ANY COMPANY ID CARD. IS THIS CUSTOMER SERVICE WHERE A UNKNOWN PERSON ASKS FOR TE CAR KEYS STATING HE IS FROM MARUTI WITHOUT ANY I'D CARD, UNIFORM. Either Maruti is least bothered on Quality of Service or TR Sawhney is taking things for granted knowingly he is a authorized Maruti Dealer. is maruti or tr sawhney falling short of funds to generate a i'd card or provide uniform to staff.
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shikharshar

I visited mayapuri maruti service centre Delhi, there I met Vinod the service advisor and submitted my left side damaged car. I did not receive any calls after submitting my car from my service advisor to update me. He made false promises regarding date and time for delivering the vehicle. I visited them on 5th November 2020 to collect my car after confirming on phone but they informed me at workshop i have to wait another 2 hours, this is impossible for me to wait 2 hours during my office hours. I asked gatekeeper for sanitizer so santize my hands his reply was khatam ho gaye hai ladka gaya hai lene I mean seriusly in this pendemic situation where 100's of people visit your workshop daily you do not have single sanitizer for the. A bad bad experience in terms of customer handeling for sure. Maruti please look into this.