Maruti Suzuki India — Poor denting painting job done by authorized service center, batra autos

Address:

Faridabad, Haryana, 121003

Hi team!

A few weeks back i met with an unfortunate accident with my car in which the front portion of my car got smashed badly. Head lights, bumper, bonnet, fenders, grills and radiators all required replacement. I gave the vehicle to batra auto company which is closest to my location and the advisor captured all necessary details and assured me that the car will be fixed to my satisfaction. After a long wait, i was assured that my vehicle will be ready by 30th that is saturday evening. Since i work in a bpo and my shift starts at 7pm, i preferred to take the vehicle delivery on sunday evening considering the fact that it will be ready. When i reached today that is sunday for the vehicle delivery post calling the concerned representative, to my horror i discovered my car in such a condition which i can't even describe. It was loaded with tonnes of dust and bird dropping all across the car, inside and outside and the painter just started rubbing the bonnet when i arrived as if they were waiting for me to start the work. On a careful observation i discovered that the newly replaced bumper was already scratched from 3 locations while fitting and the fenders were not even painted properly as there were small patches and dents. I called the concerned rep and he started giving me strange explanations that while rubbing this may have happened and that he would do a touch up on the affected areas. I was like stunned by the wonderful service by maruti workshop and just wondering that why did i ever make a decision to choose a maruti car again and even if i did, then why did i chose to get it repaired from a maruti authorized workshop. The only answer was that my warranty would have been affected otherwise. But where is the quality and precision which a customer should expect from a maruti authorized workstation? Are there any periodic checkups or audits from maruti for all its dealership’s and workshops? I am sure that the answer is "no" or else the kind of work they did on my car was not possible. I can bet a fortune that i could have arranged a much better paint job from some local vendors who would have fixed it and delivered it to me much quicker. I know that this complain of mine will bring no goodness but still felt like letting you know that i badly regret my decision to switch back to maruti as i thought that they might have improved there after sales service due to the rising competition.
Vehicle registration number: - hr51bh4757