I being a old customer of maruti products and services want to bring a serious matter into your notice.
I as owner of vitara breeze this winter was told in january by jamkash service center srinagar that we will do second service at home due to rush at their center, after some delay it was done but washing was kept pending.
When i yesterday went to have the same i was disgusted to see the poor management as the scenes were like that of crowded bus stand with vehicles after vehicle and no proper human resource to tackle them, i could see the bumpers of vehicles getting bruised and the personnel posted there were giving cold shoulder unable to tackle the load after nearly eight hours my turn came i felt more distraught to see the poor quality of washing done and throughout the day unfavourable behaviour of employees there and especially the manner in which vehicles were handled.
The management was telling that our many employees are at home busy with paddy cultivation at their native places and some customers after seeing all this had taken matters with higher ups in gurgoan who had promised action but done nothing since.
As of present realities the service center looks a crowded chaos ridden bus station rather than a service center of reputed brand.
If this continues i may soon put a board on my vehicle that never purchase maruti and also knock doors of media.
Service centre jamkash srinagar Was this information helpful? | 
Post your Comment