Maruti Suzuki India — Poor vehicle sold

Address:

Ghaziabad, Uttar Pradesh, 201002

Please forward this mail to a senior level executive who really take care of customer.

Sanjeev Kumar
AVP- Operations
C&S Electric Limited
(Lighting Division)
C-60, Wing-B, (Part-1) | Noida-Phase-II | Gautam Buddha Nagar | Uttar Pradesh | India: - 201305
Mobile: +[protected]
Description: https://ci6.googleusercontent.com/proxy/Atbc_uk5RRhBiRFLb4M2lyI-ATKXnsf8Z_N_wEUw...⇄

Begin forwarded message:

From: SANJEEV KUMAR
Date: 4 September 2016 at 10:28:16 AM IST
To: "Gopesh.[protected]@maruti.co.in"
Cc: "Singh.[protected]@maruti.co.in"
Subject: ECM showing malfunctioning

Regret to inform that within just 5 years, the ECM is now showing malfunctioning. Regent Autolinks says that I have to pay about 17K for ECM now.

Really, it is failed vehicle which has been sold to me. Earlier AC equipment got failed, temporarily repaired, problem returned agains and now ECM. Can Maruti engine how a customer is suffering? These parts are core parts of your vehicle and for that Maruti should take responsibility to resolve.

It is also a similar case of cheating like VW did globally.

I am not sure, what I will do with my next vehicle purchase but one thing is sure that Maruti vehicle is out of questions.

I would humbly request you to raise this issue to top level. Alternatively, I am also filing case in consumer court within next 2-3 days.

You claim vehicle life of 15 years minimum but vital parts are getting failed even within 2 years??

Hope I will get proper attention of your and support.

Regards

Sanjeev Kumar
AVP- Operations
C&S Electric Limited
(Lighting Division)
C-60, Wing-B, (Part-1) | Noida-Phase-II | Gautam Buddha Nagar | Uttar Pradesh | India: - 201305
Mobile: +[protected]
Description: https://ci6.googleusercontent.com/proxy/Atbc_uk5RRhBiRFLb4M2lyI-ATKXnsf8Z_N_wEUw...⇄

On 28-Nov-2013, at 2:22 PM, SANJEEV KUMAR wrote:

Dear Mr. Gopesh,
Thanks for this help.
Will be waiting for call.
Regards
Sanjeev

From: Gopesh.[protected]@maruti.co.in
To: [protected]@kapauto.com
CC: [protected]@hotmail.com
Subject: FW: Problem in A/C control regulators.
Date: Thu, 28 Nov 2013 08:31:23 +0000

Dear Mr. Mukteshwar,

Please get in touch with Mr. Sanjeev and analyze the problem in detail and discuss with me.

CC: Dear Sanjeev Ji- Mr. Mukteshwar will be in touch with you shortly from KAP Automobiles, Ghaziabad.

Regards,

GOPESH GUPTA

TERRITORY SERVICE MANAGER

MARUTI SUZUKI INDIA LIMITED

PLOT NO. 1 NELSON MANDELA MARG

VASANT KUNJ, DELHI

PH –[protected]

From: SANJEEV KUMAR [mailto:[protected]@hotmail.com]
Sent: Thursday, November 28, 2013 6:55 AM
To: RON1/Gupta Gopesh, L-13(SNZ)
Subject: RE: Problem in A/C control regulators.

Dear Mr. Gopesh,

Please guide me about where to go for getting repair or replace Control nobs/regulators of A/C of my below mentions car in which A/C control is automatic.

One of the Ghaziabad dealer workshop is saying that there is defect in A/C assembly kit and entire kit need to be replaced which will cost approx Rs. 23000+ labour charges.

I feel, if this is the case, the liability should be on Maruti for fitting poor quality A/C control switches / regulator which got this problem in just two years of purchase.

I need you kind advise and support to get it replaced or repaired not at the cost o[censored]ser. For sure, don't recommend for Regent- Ghaziabad.

Kind Regards,

Gunjita Kumar

From: Gopesh.[protected]@maruti.co.in
To: [protected]@hotmail.com
CC: Singh.[protected]@maruti.co.in
Subject: RE: Poor attention on Customer satisfaction
Date: Mon, 22 Jul 2013 15:29:08 +0000

Dear Mr. Sanjeev,
Greetings for the day!!!
Reference to the complaint reported by you on your vehicle SX4 ZDi model 2011 bearing registration no. UP14BM4323, at the very outset we regret the inconvenience caused to you during vehicle repairs at Regent Autolinks Ghaziabad in the month of Jan’2013.
On receipt of your complaint today, Home visit was conducted by Mr. Pawan – (WM), Ms. Regent Autolinks, Ghaziabad. During the process, it was informed by you that there is no problem on the vehicle as on date. The same was confirmed during our telecom today after the home visit. As per the discussion all your issues stands resolved and you are completely satisfied with the vehicle performance.
We acknowledge your feedback and we assure you that the feedback will be looked into in details and corrective action, if any, will be taken.
Assuring you best of our services, in case of any query/feedback in future, please feel free to contact the under signed.

GOPESH GUPTA - [protected]

TERRITORY SERVICE MANAGER

MARUTI SUZUKI INDIA LIMITED

PLOT NO. 1 NELSON MANDELA MARG

VASANT KUNJ, DELHI

PH –[protected]

From: [protected]@hotmail.com
Received: 7/20/2013 10:23 PM
Subject: Poor attention on Customer satisfaction

no feedback so far
Dear Sir,
I Gunjita Kumar owner of SX4 ZDi model 2011 No- UP14BM4323 has given this car to Regent Ghaziabad for Accidental repairing on Saturday 19th Jan 2013.
The approach of Body Shop Manager/ Staff is so casual, I could not understand what they do, what they check and who have trained them to do so. Simply they give more/only focus to make the car cosmetically correct and no attention OR zero attention on mechanical damage if any.
Customer is not supposed to be mechanical engineer neither he/she is supposed to know the entire engineering.
When my car was handed over today in the evening to me, I thought of getting the wheel aligned, treys rotated and wheel balancing at my own cost and also at third party facility which is TYRE ZONE ( a facility set up by MRF, next to HYUNAI show room ) close to Regent Motors. You will be surprised to know that when car was taken for alignment on the platform at TYRE ZONE, - their engineer refused to do the alignment by saying that your rear right tyre is not at the proper place and LOOKES tilted inside. Please show it to company's showroom only. Then quickly I rush the car within 5 minutes to Regent again at reported them at 5:55pm today and ask them about the entire story. They said that now your car has been shown out today, we can't take it back and you have to come on Sunday the 27th January as tomorrow is holiday on account of republic day. I said, if I take this out today, might be you will refuse to attend on Sunday under the same claim file which has been open and close for repairing. They said- it will not be considered by insurance company. I said how you know that once you have not raised, discussed, shown to insurance advisor as the damage is the result of accident only? They refused to take the vehicle and finally I took my car back to my home. I also observed that the painting work is also not uniform and has wide shade variation from original color that what they have done it on bumpers which has been replaced / repaired.
It is shame for me and for Maruti both to have such ignorant supply chain stakeholders.
I don't know to whom I should right and what will be the impact of my letter but my wish to get a sincere written apology from the Showroom Manager and also Maruti should attend this case sincerely and compensate all my financial and time losses. I don't understand how the trust will be rebuilt but this will certainly make sense to Maruti to improve it's deteriorating services day by day.
Another complaint:
RUSTING ON NICKEL PLATED CAP ON seat Adjustment LEVER of DIVER SEAT: Since it's purchase, this problem was there and reported to Regent many times. Initially they ignored. But after three services and repeated reporting of such problem, they realize to attend it but took further three months to accept it by saying that they will verify the same after seeing another vehicle SX4 ZDi or ZXi. After three months, they accepted that this is a fault and prevalent in every car of this make/model. Then they said- OK, we will replace it and writing it to Maruti for pieces replacement. It took then further three months to respond back that this is practically not possible from Maruti to do replacement of this part and finally it will be manually painted and for that I have to leave the car for one complete day as they need to open the entire seat assembly for painting that rusted part.
Now the point of attention is here: After this accident, when I gave my car for almost 7 days for repairing, I requested them to complete this rust removal assignment also. Now I was behind them everyday. Finally today they surrendered and said that it can't be even painted and now only solution is to replace the entire seat under warranty. How funny and irresponsible your supply chain is?. They are simply replacing the entire seat just for the sake of repairing the part or removing rust by doing paint coating of a nickel plated cap?
I request Maruti to investigate the case and not just forward the case to them to discuss with me and request for closure.
Being a Maruti costumer from past 10 years I was having a faith which is now all shattered as I feel that Maruti is fluttering on its sales figures of May 2010 and are now least concern on costumer relationship and satisfaction. Expecting an explanation and a spontaneous & strict action against the defaulters.

Regards
Gunjita Kumar
[protected]
Keshav Villa, Flat No-3, R-6/1, Raj Nagar- Ghaziabad
201002

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This mail is governed by Maruti Suzuki India Limited's IT policy which can be referred
at http://www.marutisuzuki.com/email-confidentiality.aspx
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[protected][protected][protected][protected]
CONFIDENTIALITY/PROPRIETARY NOTE

This mail is governed by Maruti Suzuki India Limited's IT policy which can be referred
at http://www.marutisuzuki.com/email-confidentiality.aspx
[protected][protected][protected][protected]