Maruti Suzuki India — poor work and irresponsible behavior by your staff mr. yogesh rohilla and mr. neeraj at t. r sawhney motors pvt ltd. (dl2caw7045)

Address:	New Delhi, Delhi, 110042
Website:	www.marutisuzuki.com

Hello team,

I am going to write this compliant because my previous complaint and feedback regarding dl2caw7045 given to you did not affect t. R sawhney motors pvt ltd b-5 b-5, opposite-, 5, badli industrial area, phase 1, rohini, samaypur badli, delhi 110042, did not answer any of my questions, neither did my problem solve or solve it. I did not expect such a thing from you how you can do this. Do you tell me what is my mistake in all this? Did i make a mistake by buying a maruti car or making a mistake by going to the authorized service station t. R sawhney motors pvt ltd?
Or it is wrong to say that you should do your work properly. I am very sad about this maruti manuscript. You guys are making fun of coustmers. Is there no focus on quality in maruti? I have given you the money in return for the service, so you also have a duty to do good work.
I am telling you my problems again, please resolve these problems and take action against those people who have caused me trouble.

My car accident claim was only for the body of car, which included front bumpher replacement, front headlight replacement and repairing of rear bumpher. Front bumpher and front headlight replacement done on 12th may 2017 at 900 kms. Rear bumpher and some painting work is pending some reasons, mr. Yogesh rohilla said me that you can visit again and we fix it. After 2-3 days i saw the paint done on front bumpher was faded away i visited at t. R sawhney motors for fixing rear bumpher, i told them they painting work done on front bumpher is not up to mark the paint quality is very poor, primarily they denied to paint it again, after much debate they agreed to paint it again. They said leave your car and take it after fixing problems. After 2-3 days i called them for asking my car they said it is ok you can take it back. My younger brother visited at the t. R sahwney motors he had to wait 4 hours there after 4 hours they gave us my car in unacceptable conditions. The all 4 new wheel covers was replaced with old broken and scratched wheel covers, the painting job done on front bumpher was very poor they paint the front bumpher without opening this due to this the paint paint also took place on more parts of the car. The front bumpher is also not looking genuine. My brother tell mr. Yogesh rohilla (Manger at body shop) and mr. Neeraj (Service advisor) these whole things and they refuse to fixed it. My brother told him that we would complain to maruti, then both of them replied that whatever complaint we have to make, we do not make any difference, maruti will also send you back to us and we will do whatever we want. It was very shocking is it the way to dealing customers. After some days i see my maruti app that showing me some updates about running repair and body repair at 9500 kms i did not understand
What is running repair work i never demand it. And my car only runned 3200 kms why they updated 9500 kms. T. R sawhney motors pvt ltd cheated me.

Please solve the following problems of my car dl2caw7045 which was occur due to your staff mr yogesh rohilla and mr neeraj at t. R sawhney pvt ltd.
A. Please correct all records, running repair was never done why they updated.
B. Give me my new wheel covers which was replaced by mr. Neeraj.
C. Repaint or replace my car's front bumpher which was fixed in very dirty way.
D. I have observed that those people have also tampered with my stairing, their screws are open and the cover on the road is also missing.
E. Please provide me the serial numbers of the parts which are replaced which can ensure me the parts are genuine.

Thanks
Jatin attri