Maruti Suzuki India — Pre-sales service for Swift booked from Magic Auto Dwarka Sector 20 New Delhi

Address:

New Delhi, Delhi, 110075

I have booked 2 SWIFT DLX(Booking no. SOB[protected] from Magic Auto Sec 20 Dwarka New Delhi on 20th July 2016. Earlier I was promised to get the delivery on 26th July but they postponed the delivery for few days and the next date allotted to me was 1st Aug. But again the delivery was not done on 1st Aug as both the cars didn't reached their showroom due to some reason.

Their salesperson forced me to take loan from their own contact on a much higher interest rate (9.5%) whereas if I look for auto loan outside from other banks, I was able to get it on 9.25% as well... Just for their ease and commission purpose they forced me to took loan from them.

They have already taken 7.5 lacs from me and I am not sure about when I will get the delivery. If this is a kind of pre-sales service which Maruti and its dealers are giving then I don't think I should go ahead and buy this car to bear poor after sales service.

When I logged a complaints against the dealer in Maruti for the refund, I got a call from dealer with fake promises of several offers which are now denied by them.

This is really disappointing. I do not expect such services from Maruti when I already own a Maruti car.

Thanks,
Tarun Vidhani
[protected]