Maruti Suzuki India — Problem in engine of my Ciaz VDI+

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear Concern

This is in reference to my car Maruti Suzuki Ciaz VDI PLUS registration no UP 14CK 4555, i want to state that from last two days i was facing problem of long ignition in my car and the oil light is blinking, then immediately i contact to my car service center Motor Craft situated in sector 63, Noida on 6th Feb 2017 . Then Mr Dubey GM inspect my car and said that this is a very small and common problem these days so you can take you car and come tomorrow. Then again i went to Motor Craft on 9th Feb 2017 and gave my car for inspection. Today on 10th Feb 2017 i received a call from Mr Farooqe service advisor & he was saying that you need to come to our office for approval. i went there and met with them and i was surprised to listen that they were asking for approval to open the engine. My car is just 24000 Km driven and comes under warranty with all service records. i have no option left accept to approve the job sheet. I do not know what is happening in maruti cars.I also called on maruti customer care number on 9th Feb 2017 but not found any fruitful response, then my lawyer suggest me to write a mail on Maruti Suzuki customer care as Maruti has a very good brand image and customer satisfaction level in Indian market.

So i request you to kindly look into the matter as my car is under warranty and well maintained with all service record..