To
The Manager,
Maruti Suzuki
SUB : Problem with steering wheel of Baleno car
Dear Sir
I would like to mention here that a few days back as I was on a go with my family in my Baleno car ... suddenly the steering wheel got stuck in the middle of the road as I was taking a turn . I had to apply sudden brakes to stop the car ... The car from the opposite direction also had to apply brakes due to wrong positioning of my car ... Somehow after sometime the steering started moving ... Then I took my car to Maruti workshop ... I was briefed that this is a common problem with Baleno cars of steering getting stuck and they even told me that the Maruti had intimated all the customers and changed the steering column and motor of cars that were purchased in 2016. Now they are asking me to pay them RS 45000- Rs 48000 ... to replace the concerned part which is absolutely not right on the part of Maruti Suzuki as I was never informed either verbly or thru letter or post about the part being changed by the company . I had even taken an extended warranty thru Maruti Suzuki with invoice No 12572978 .
Sir this was absolutely not right on the part of Maruti Suzuki for not informing me about the problem and getting it rectified ... It cud have been life threatening for me and my family members so I request you to look into the matter and get my faulty steering column and motor rectified with no charges ie FREE OF COST
I have been a Loyal customer of Maruti and this is my fourth Mariti Suzuki car in a row and i have never faced such a problem ever in any of the cars. I had purchased the car from COMPETENT AUTOMOBILES COMPANY LTD
B 95 WAZIRPUR, DELHI - 110052
Registration Number -- DL 8CAN 2020
Ch No -- MA3EWB22SGD 174095
E NO[protected]
MARUTI BALENO ZETA PETROL
MANUFACTURING DATE - 05/2016
Thanking you
Yours Faithfully
Dr Ashish Thakral
[protected]
email -- [protected]@gmail.com Was this information helpful? | 
