Maruti Suzuki India — product quality & non satisfactory work done by dealer and service center

Address:

Akanksha Automobiles , Kashipur road , jaspur, Udham Singh Nagar, Uttarakhand, 244712

Hi

I have purchased a wogonr amt 1.2 zxi in july 2019.

I am facing 2 major issues and no satisfactory resolution has been provided by the dealer as well as the service department.

1st issue:

There was a issue in setting of the right side back door beading.
If the back side door is open then the beading used to overlap the driver's door and the driver door wouldn't open.

I logged a complaint @ service center and the dealer regarding this they said its not an big issue we will resolve this.

Then they cut my cars beading in such an untidy manner leaving scratches on the remaining beading as well as the car's body.

Now it is spoiling side look of the car. Very disgusting unprofessional approach towards work.

2nd issue:

The next issue is with my cars back bumper.

Only after 2 months of purchase the color of the bumper has started to peel.

And when i contacted the service center they are saying don't worry it is not a big issue.

And when i asked for the resolution they said we do not have resolution for this you have to visit some big city for the resolution.

What is this???

What kind of professional behavior is this??

For what have you have opened dealership & service center?? If the customer have to carry his car from one city to another just to find the right service center which can fix the blunders which company has done in manufacturing the car.

Is this the approach of a company like maruti suzuki towards its customer and that too to fix the manufacturing defects.

Enc. Pictures of the car with both issues.

Regards

Anshul singhal
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