Maruti Suzuki India — Regarding creation and non rectification of vehicle issue Vehicle no. CG12R5453 for repair of AC

Address:

C/98, Jawahar Nagar, Near Gayatri Mandir

I am the owner of Maruti Swift Dzire ZXI CG12R 5453. I have sent my vehicle to Maruti Workshop on dated 04 aug 2021 for servicing of AC ac filter change and washing of vehicle. The dashboard was opened and refitted for the servicing of AC. The vehicle was handedover to me and I found AC s windscreen blower not working at service center itself and reported the advisor, the AC was again checked for this fault by the AC servicing staff immediately and they told me that vehicle will be rectified free of cost and one part is now required to be replaced for which they are placing the order and then advised me to take the vehicle and assured me for its rectification after receipt of parts. No call was received regarding the availability of parts and its rectification since the new issue occurred during repair. I myself called maruti service center to enquire regarding the same and the reply was that advisor has left the job. Lateron I again took the vehicle to the workshop for its rectification and again the dashboard was opened for rectification and refitted without rectification of the issue and again the statement was the part has to be ordered and they will inform regarding the same. But all in vain No response and call received and no response for availability of parts even after my call was encountered. Now, after completion of 90000kms. i sent the vehicle again for servicing and rectification of the same AC issue after consulting the Maruti servicing centre for rectification of old pending AC issue. The vehicle was taken for repair nearly 15days back and the dashboard was again opened for 3rd time and refitted without resolution of the issue as no part has been ordered yet. they again informed that part is not available and needed to be ordered. This time I refused to take the handover of the vehicle without its proper rectification. Since then vehicle is lying in the workshop and parts are being arranged since 15days. I enquired yesterday at service center and the reply was parts have arrived and it will be completed by today or tomorrow. The dashboard was again refitted with replacement of the part but all in vain the issue is not resolved yet. They again told me today that the issue has not been resolved yet and opening and refitting of dashboard has been done 4times. Also I tried to complain maruti service no. of times but the complaint is not getting accepted and system show YOUR ROAD SEEMS BLOCKED, TAKE A U TURN.. I have also mailed Mr. Atul Jha, TSM Head office Maruti Bhubaneswar regarding same. But no reply yet. This much of time and persistence issue and non-coperation of the staff of service center of Maruti has resulted in physical and mental harrasment and the same will be put up in consumer court with prior information to Maruti team.