Maruti Suzuki India — Regarding delay in dilivery time by 1hr by Autopace Network private limited service centre phase 1chandigarh

Address:

Chandigarh, Punjab

Respected sir, This is to inform you that I Tarlok Singh Chandi S/o Bakhshish Singh have maruti swift vdi 2010 model registration number PB 41 C 0081.I want to complaint about Autopace network private limited chandigarh. I was having the problem with rear shockers and front strut assy. For same i went to autopace network service centre chandigarh workshop.They told me expected time for dilivery around 3pm but actually they dilivered me car at 4.34 pm. I stay there for that time there and saw that they are prefering the cars with full service 1st. Also the token provider is baised while giving tokan and was unaware of fact that which bay is going to get free first.I told my job card hold he said it was fault of token provider. Another shocking issue was that the person at spare part shop gave wrong shockers first and when mechanic went to change that the stock was not available with the spare shop. I was not able to understand why they have taken my car if they dont have the required spare and wasted my time.There was no food facilty there even. Unfortunately, now I am thinking of dropping the plan to purchase Ciaz ZDI plus which I booked on same day as this was my forth experience with your different authorised service centres. Please take the issue seriously to keep the faith of your fix customer otherwise it will ruin the image of maruti after sale service. If possible please send me the creteria on whose bases company give authorisation to these D graded service station which wont even have the spares stock for workshop. I shall be thankful to you. Hereby I attach both the job card slip on which time is for dilivery is mentioned and actual dilivery slip. Yours faithfully Tarlok Singh Chandi [protected]