Dear mr. Akash gupta
Greetings!!!
This is with reference to the concern raised by you for your vehicle maruti vitara brezza bearing registration number hr29as7507.
We have gone through the details of vehicle, which are as follows:
Date of sale : 22-dec-18
Current mileage (Till 30 august 2020) : 41, 527 kms
At the outset, kindly accept our gratitude for being associated with the maruti-suzuki products and we are sure that it will continue for even more. We value our customers as an integral part of maruti-suzuki family and are always keen to serve them at the best.
Based on your concern with paint, the vehicle was thoroughly inspected at workshop m/s pasco automobile, faridabad on 8-september-2020. After thorough inspection and analysis it was observed that the color fading or patched is due to external source/reasons depending on the conditions to which it was exposed and not due to any manufacturing defect or abnormality. No warranty/extended warranty is applicable for such repair/repainting also.
For more information, kindly refer owner’s manual and service booklet for terms & conditions of maruti suzuki warranty policy (Attached here within) - point (4) limitation: this warranty shall not apply to: clauses (L) any damage or deterioration caused by industrial pollution and bird droppings. (M) insignificant defects which do not affect the function of the vehicle including without limitation, sound, vibration and fluid seep.
Also, same i not covered under extended warranty. May refer point number 3. I) paintwork, bodywork and mouldings, water entry into the vehicle, corrosion of body parts, glass, mirrors (Inner & outer), lock cylinder & key & interior trims.
Hope this will clarify all your apprehensions.in case of any query or assistance please feel free to contact nearby maruti suzuki authorized workshop. We assure you that your concerns will be attended promptly as per terms and conditions of maruti suzuki warranty policy.
Assuring you of our best services always.
Regards
Abhishek chattopadhyay
Territory service manager
Maruti suzuki india limited
Mobile: [protected]
For complaints/suggestions/feedbacks please contact our customer care on +91-[protected] or servicecare. [protected]@maruti.co.in
From: ho/e/webcontact, (Crm)
Sent: saturday, september 5, 2020 11:18 pm
To:
Cc:
Subject: fw: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801 crm:[protected]
Dear sir,
We are sending this matter for your kind consideration. Please look into the matter.
Query: customer owns vitara brezza vdi and the colour of the vehicle has faded. He has highlighted the issue to the concerned workshop. They have suggested him to repaint the vehicle and also told him that they would escalate the same to msil and provide resolution within 7 working days. Hence, he is seeking assistance from msil in order to resolve the issue at the earliest.
Note: we can check from the trail mail that the internal team has responded to the customer; however, he is not satisfied with their response. Thus, we are forwarding this matter to you as a query at the same level.
Region: central-2
Customer details:
Name: akash gupta
Email id: [protected]@yahoo.co.in
Contact no: [protected]
Registration no.: hr29as7507
Workshop code: sv-58nb-58-0001
Regards,
Team maruti suzuki
Please visit us at http://www.marutisuzuki.com
Sr3 level 1
C57
=
From: akash gupta
Received: 9/5/2020 8:53 pm
To: abhishek chattopadhyay
Cc: atm queue; gmservice. [protected]@pasco.in; pasco automobiles nexa-58nb5801; servicecare. [protected]@maruti.co.in; [protected]@maruti.co.in
Subject: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801
Dear mr abhishek,
Firstly please correct and update regn no. Hr 29 as 7507.
Secondly, i have already visited twice.
Why again and again harassment to visit?
Who will pay for the fuel of visits?
Who will compensate for the time?
After the confirmation from the service center i have visited, in hope for solution. Nor i have purchased this maruti product to send for repair or for your experiments to inspect again and again in your workshop.
After so much cooperation from your entire team now i feel cheated as i am just harassed from all the inconvenience faced to me from last 1 week. I will not spare my vehicle now for any inspection. Already 2 times inspection has been done at the authorised service center as requested by your team.
If still you want to have a inspection you can visit at my doorstep on monday anytime.
Request you to please stop wasting our time anymore and provide a reliable solution for the same. I don’t want my vehicle to be repainted in 1.5 years because of bad quality of paint used.
I believe you are incompetent against the quality standards and raising my concerned to designated authorities.
Request your kind attention to escalate this matter to the concerned to the concerned team for a speedy escalation process and take care the grievances which helps in saving the image of maruti suzuki in market.
Thanks and regards
Aakaash gupta
[protected]
Sent from my iphone
On 05-sep-2020, at 11:10 am, wrote:
Dear mr. Aakaash gupta
Greetings!
This is with reference to the concern raised by you for paint in your vehicle brezza bearing registration number hr 29as750
At the outset, kindly accept our gratitude for being associated with the maruti-suzuki products and we are sure that it will continue for even more. We value our customers as an integral part of maruti-suzuki family and are always keen to serve them at the best.
As per discussion, m/s pasco, faridabad will arrange to get the concern inspected by paint vendor.
As per inspection report it will be attempted to resolve the concern to achieve optimum solution.
Would request to kindly share your convenient schedule.
Workshop can provide arrange pick up and drop facility to make the process more convenient.
Assuring you of our best services always.
Regards
Abhishek chattop
=
From: atm queue
Received: 9/5/2020 12:02 pm
To: abhishek chattopadhyay
Subject: re: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801 crm:[protected]
Dear sir,
This is for your information.
We hereby acknowledge the receipt of your mail. This has been put into records.
Regards,
Team maruti suzuki
Please visit us at http://www.marutisuzuki.com
C73
=
From: abhishek chattopadhyay
Received:[protected]:13
To: atm queue
Cc: suneel.
Subject: re: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801 crm:[protected]
Dear team
Customer is contacted.
Necessary communication is made.
Kindly do not register further.
Regards
Abhishek chattopadhyay
From: ho/e/webcontact, (Crm)
Sent: wednesday, september 2, 2020 6:58 pm
To:
Cc:
Subject: fw: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801 crm:[protected]
Dear sir,
We are sending this matter for your kind consideration. Please look into the matter.
Query: customer owns vitara brezza vdi and the colour of the vehicle has faded. He has highlighted the issue to the concerned workshop. They have suggested him to repaint the vehicle and also told him that they would escalate the same to msil and provide resolution within 7 working days. Hence, he is seeking assistance from msil in order to resolve the issue at the earliest.
Region: central-2
Customer details:
Name: akash gupta
Email id: [protected]@yahoo.co.in
Contact no: [protected]
Registration no.: hr29as7507
Workshop code: sv-58nb-58-0001
Regards,
Team maruti suzuki
Please visit us at http://www.marutisuzuki.com
Sr3 (L-1)
C48
=
From: akash gupta
Received: 9/2/2020 6:04 pm
To: [protected]@maruti.co.in
Cc: abhishek chattopadhyay; atm queue; pasco automobiles nexa-58nb5801; servicecare. [protected]@maruti.co.in; servicecare. [protected]@maruti.co.in
Subject: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801
Waiting for the prompt response and corrective action.
Sent from my iphone
=
From: atm queue
Received: 8/30/2020 2:41 pm
To: abhishek chattopadhyay; pasco automobiles nexa-58nb5801
Cc: abhishek chattopadhyay; anshu bhalla; kapil sharma; pasco automobiles nexa-58nb5801; ravi shankar; servicecare ncruc; suneel.
Subject: re: complain hr 29as7507 crm:[protected]
Dear sir,
We are sending this matter for your kind consideration. Please look into the matter.
Query: customer owns brezza vdi and he is facing colour faded issue in his vehicle. Customer has addressed the same to the concerned workshop; however, he hasn’t got any satisfactory response. The concerned workshop has informed him to repaint the vehicle. Moreover, the concerned team has assured him to get it escalated with msil and to provide the resolution within 7 working days. Hence, he is seeking assistance from msil in order to resolve the issue at the earliest.
Region: central-2
Customer details:
Name: akash gupta
Email id: [protected]@yahoo.co.in
Contact no: [protected]
Registration no.: hr29as7507
Workshop code: sv-58nb-58-0001
Regards,
Team maruti suzuki
Please visit us at http://www.marutisuzuki.com
Sr3 (L-0)
C68
=
From: akash gupta
Received:[protected]:55
To: atm queue
Subject: re: complain hr 29as7507 crm:[protected]
Please note
Variant is vdi
Pasco automobiles
14/4 main mathura road
Mewla maharajpur
Faridabad
Regards
Aakaash gupta
=
From: atm queue
Received:[protected]:48
To: akash gupta
Subject: fw: complain hr 29as7507 crm:[protected]
Dear sir,
Thank you for contacting maruti suzuki customer care.
We have received your communication regarding the below stated concern.
However, we request you to send us the following information, to expedite in this case.
Kindly share the variant of the vehicle (I. E. Lxi, vdi etc.)
Name and complete address the concerned workshop
Thanking& assuring you of our best services at all times.
Regards,
Team maruti suzuki
Please visit us at http://www.marutisuzuki.com
C55
=
From: [protected]@yahoo.co.in
Received: 8/30/2020 12:29 pm
To: atm queue; ccmservice. [protected]@pasc.in; gmservice. [protected]@pasco.in; mgrbs. [protected]@pasco.in; pasco automobiles nexa-58nb5801; pasco automobiles nexa-58nb5801; service. [protected]@pasco.in; servicecare. [protected]@maruti.co.in; servicecare. [protected]@maruti.co.in
Subject: complain hr 29as7507
Dear maruti suzuki team,
I have vitara brezza 2019 registered car.
After 6 months i have noticed that color of my car is acrylic white which is now having a tone of black color.
I have complained the same to my authorized center also but i haven't found any satisfactory solution for the same and
It has been found there is some problem particularly with the acrylic white in color.
They said after some time, it will have a black tone in paint,
The color quality of swift white acrylic is different from brezza acrylic color quality.
Now after 1.5 years, the color is now vanished from the corners, i have shown the same to the authorized service center on 30/08/2020
Which also admit now manufacturing defect within 2 years and now asking for re paint.
I don't have any complain with my authorized service center but i have a big problem with the quality of paint work company have done particularly with this batch or model.
I don't want this problem to arise again after 6 months and want a reliable solution for the same.
I feel cheated as after repaint, car originality and re sale will be decreased.
I want this problem to be escalated to the concerned.in hope this issue will be forwarded to the concerned and solution expected for the same.
Regards
Aakaash gupta
[protected]
Was this information helpful?
Post your Comment