I have purchased the vitara brezza (Reg. No is pb 10 gl 9596) in 4 sep 2017. From stan autos ludhiana. I had an accident on 19 december 2019 on this car. I was very hurt due to that accident and and my car was also damaged. Then on the same day i sent it to your gulzar motors. After that, after 25-30 days, my car was repaired and delivered to me. After that i am going to work some where with my family and on the way my car stopped automatically. Then i called gulzar motor and said that the car has stopped on such a road, then he came and took it away. Then he kept the car for three-four days and gave it to me after starting a little bit.in the same way, that car would spoil me two or three times and then it would spoil again after two to four days. I sent the car three or four times to the same service center. But i think your service center employees are not repairing my car properly and giving it to me. Last time, when i got my car repaired there, they gave me such a dirty response that i started thinking that after that i will not buy anything from maruti. Thay said that we are not able to get it. You get it done from some other service center, we are not able to repair it properly.
One of my car's doors are bad enough not to close properly.
Secondly, my car's steering is so tight that it does not seem to be power steering.
Thirdly, the music system of my car is not working properly. And
I'm going to tell you last thing, so you will also think what did that gulzar motors make your status in front of me. I had paid tow van charges, which he told me that you will get it back in the last. And in the last, he told me that tow van. Money keeps the service center. Think for yourself, the status of maruti in my eyes was very good but now how much fell down.
I have visited service station many times...
When i meet the manger and i asked all about the promblem... Then he dont gave me any responce...
I am very disappointed by the laid back attitude of manager. Maruti image severely, and even though i like the car and the brand, but due to such pathetic service, i don't think i'll be recommending maruti to anybody if it continues in the same way.
I request you to take appropriate action against gulzar motors. At the earliest. I hope to get justice. Awaiting your reply. I[censored] are not take any action agints it then i will go for consumer court thanking you in anticipation.
Regards,
Narinder pal singh
387 phase 1 urban estate dugri
Pb10gl. 9596
Ph [protected]
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