Sir/madam
I am dr, seeniammal from tamil nadu(tirunelveli district).I am
the regular customer of maruti cars for the past 10 years.I was using
maruti 800 from year 2008.Good car, good service from company .I was
impressed &decided to take new car from maruti company.I have
purchased new swift dezire(TN 76 AB 9141) during the year 2015.I was
doing my car's regular service at tenkasi service station. I felt
inconvenient there so i am doing my car service to my near maruti
authorised service station regularly.
i went kochin by my car on 16.5.2018.Next
morning i am not able to start my car because of mechanical
defect..My car was taken to nearby maruti authorised service station
padivattom, kochin.They told that there is a problem in diesel
injector&was told to wait for 1 day.so i came to my native place by
bus. Next day i talk to them through phone, they told there is no use
in changing injector, you have to do engine work.so we went there there
to bring my vehicleTthey changed the injector and gave the bill for
Rs .15000.They didnt tell about the running condition of my car.When
we went my car was under running condition.
My queries are
1, They told that there is no use in changing
injector, why they changed?
2.My car is in the warranty period only Why they gave the bill.
3.They didnt tell the the option about service of
injector and reuse of it.Why they changed new one.
4, They are telling that there is engine problem.My
car's running kilometer is 47000 only
I purchased this vehicle because i heard that it is maintanance free
.I am doing regular service in your authorised center regularly
My question is
1. Is this the quality of your vehicle or these people
are telling in a bad manner about your quality
2.Am i not eligible for company claim even in
the presence of regular service
Totally i have spent around 25000 rupees, having mental depression also.I
want to know is whether my car is having engine problem or not.Auto
start is somewhat delayed than previous days.
So kindly take steps to solve this problem.I need assurance
of your product quality.
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