Maruti Suzuki India — Regarding vitara brezza rear seat back headrest

Address: 160047

To
GM, Customer Care Cell,
Marutisuzuki Udhyog.

Sir, we have purchased Vitara Brezza LDi (O) on[protected] from M/s Modern Automobiles, Chandigarh, hence we are your customer. Our car chassis no. is MA3NYFB1SGE118224.

We have no words to appreciate the dealing of Modern Automobiles. For us they are one of the best dealers. First of all I would like to mention here that we are one of the oldest customers of Maruti Vehicles since 1984. At present we have four Maruti cars, in fact we had seven cars, all Maruti make, out of which we have sold old model Bleno, Esteem and recently last month sold Dezire ZDI. We do not have any space even in our heart for other than Maruti make cars.

The problem now which we are facing in our vehicle is that the rear seat does not have the head rest. It is pertinent to mention here that when we went to the above said dealers show room on[protected], we saw the Vitara Brezza which was displayed in their show room and we were very much impressed by the sales representatives demonstration and we decided there only to book the Brezza. Of course it was top model displayed and it had seat head rest on its rear seats also. As per our expense capacity or seeing our pocket, we decided to book the LDI(O) at same time. We never thought that LDI will not have head rest on rear seats. Now it looks very impossible that maruti’s vehicle will have such rear seat.

When we sit on rear seat even our shoulders are above the seat back. When vehicle moves or when sudden stops, person sitting on rear seat gets very serious jerk on the neck, which is very dangerous because neck bones may break any time. I have many examples of such serious incidence that does not have seat head rest. I am writing because twice I got jerks while sitting on rear seat in my own above said car and my neck is paining. We have enquired from the dealers and from the local market to put or fix the head rest but everyone is helpless to fix it, they says there is no solution. Everyone says write to the Maruti Company. Now it is our humble request that what is the solution for us, please guide us as early as possible, we are very seriously in trouble, hoping from your end for your favorable reply very soon.
Thanks in anticipation.

Satnam Singh Bhatti,
H.No.:2121 Pepsu Society,
Sector – 50 C . Chandigarh.
e-mail:[protected]@yahoo.com
[protected]