Maruti Suzuki India Complaints & Reviews

I am trying to get the invoice copy of my car purchased from varun motors vishakapatnam in the year 2005.
But haven't received any responses when i call to the showroom they will say that they don't have the records, what they meant they don't have i can't understand?? Later they asked me to send the copy of registration certificate to issue a written invoice copy, even though sending i haven't got any responses.
Will you please talk to them and resolve my issue as i want to pay karnataka state road tax.
I will be thankfull.

Dear sir,
I mr. Nimesh rane owner of maruti wagon r (Regd. No. Mh04gz2707) i really appreciate your customer service as i have already mailed earlier on 10th may 2016 regarding my complain of vehicle under insurance claim at navneet motors, but till date not received any reply from your side. I am really very disappointed from the service of maruti udyog. As being a valued customer of maruti we expect some support from your company regarding our issues. My issue is the same for cashless insurance. When maruti has provided me cashless insurance at the time of vehicle delivery why insurance company is forcing me to pay huge amount for my vehicle repair. I am not able understand what is the policy of maruti by providing cashless insurance to customer’s. Is it a fake deal to harass customer’s. I have heard that maruti has a repo in customer satisfaction, but unluckily i am very much disappointed from the service. I was not at all aware of such service from such a reputed brand.
Expecting quick response from your side.

Regards
Nimesh rane
[protected]

Sir i gave my new scross car for service and its ac cindiont was very good at that time bt after the service i found my cars ac is not working.fair deal service centre damaged ma cars ac for making money.they are cheaters.so please kindly help to fight against these cheaters.kindly do the needful.the service qaulity is olso very poor and they the way of talking olso

Dear team maruti,

I booked a baleno car from your nexa outlet (M/s premsons motors ranchi, jharkhand) and the car was scheduled to delivered in may'16 as all formalities i. E paper work was done how ever i received the trail mail from one of companies sales representative mr. Ratnesh roshan (Who was dealing with me for delivery notes) that my car delivery has been cancelled and no further reason for cancellation was stated to me and delivery o the car was shown in showroom record as i was reviving call and message from premsons motor that my first service of car is due on 5th june'16 going forward they did not returned back the post dated cheques which they collected from me further they withdrawn inr amount 5250/- without any intimation and misbehaved with me in the showroom when i went for inquiry and even no one was ready to give me any reason that why the withdrawn the money without my knowledge, i was a customer of maruti cars for a very long period of 10years as this would be my third car of maruti but now i have to rethink before choosing maruti suzuki cars anymore in future as i am feeling cheated by the behavior of maruti persons.

Request you to look into the matter and take neccsary action else i would not have been left with any choice moving to consumer forum as this kind of matter can happened with any of your customer which can harm companies reputation as maruti is well known for its brand value.

Br//
Sourav aditya
[protected]

I bought my swift vxi (Ka05mn0606) in 10th may 2013. I had faced lot about the poor braking of swift continuously & experienced the issue of brake pedal going hard at low rpms and suddenly vehicle is not stopping and met with accident 3 times because of this problem in last three years.

Brake becomes to hard and in effective while turning with ac on & not stopping causing accident

In maruti suzuki india a manager sels mr. Dhirendra kumar singh of gs motors pvt. Ltd. - maruti suzuki dealer, kapasiya, begusarai, committed me that if i booked maruti swift zxi today (13th june 2016) i delivered after about 10 days he also committed if i fail then returned my fully advance rs. 11000. After 10 days i remind him he ignored, misguide and misbehaved with me. When i threat about consumer farm then he refunded only rs.10500 only in my bank account. Pl. Help the innocet consumer

To
GM, Customer Care Cell,
Marutisuzuki Udhyog.

Sir, we have purchased Vitara Brezza LDi (O) on[protected] from M/s Modern Automobiles, Chandigarh, hence we are your customer. Our car chassis no. is MA3NYFB1SGE118224.

We have no words to appreciate the dealing of Modern Automobiles. For us they are one of the best dealers. First of all I would like to mention here that we are one of the oldest customers...

Complaint agnist hercules automobiles international, kowdiar, trivandrum

Since i had booked a maruthi brezza zdi+ in their showroom by remitting rs21000/- in their account on 14/3/2016 and collected invoice for the same model (Including insurance and registration) on 26/3/16 on the basis of 45-60 days waiting period. An amount of rs1091400/- sanctioned and transferred to their account on 18th april 2016.
But i got a letter on may 4th that vechicle is ready for delivery with model vdi.
During this time i communicated to so many officials and their respond was very pathetic. Also they told that minimum 7-8 months i should wait for that model. Finally due to their negligence and ingnorence towards my phone call and mail communication, i forced to cancell the booking (26/5/16).
But upto this time they are not revert back the loan amount to bank and not responding my phone call also.
Because of their abhorrence towards me i had lost more than rs70000/- by two months installments and interest.
I hope maruthi will take care my issues at the earlist

Regards
Austin john

I have been using BALENO Alpha and I was the first proud customers of yours to book this car in Surat and I am a good rider as well and rode almost 25000KM within 7 months. I have also undergone regular service as per the guidelines mentioned in your service booklet and as suggested by the dealer authorities.

In March, there was a very bad incident when I was travelling with my family out of family and the clutch got failed and the car stopped moving, never the less I got it repaired by paying 10000 Indian rupees locally saying that the clutch got worn out.

The similar incident happen a month back when I was travelling with my wife and suddenly the brake stopped working and we were deadly saved from a massive accident at NH8 near Bharuch. I somehow controlled my car using hand brake. I got it repaired from maruti service dealer at Bharuch and they informed me that there is a service circular issued for the same but on the cost of what? Our lives? It could have caused our death. I thought to take this up in national media as well but somehow thought of informing you before taking any big steps.

Now I have a fear of driving your BALENO car and do not have confidence over your brand anymore.

Sir, i purchased a wagon r from the said dealerrecently. The staff their specially mr. Pa wan misguided me. I intend to register my as commercial and by myself, but the said staff discouraged me and harassed me on various issues as i was not paying the rto tool (The corruption money). This attitude of the staff is giving bad name to the opmpany.

Mukesh kumar
Vpo - malikpur, n. Delhi-73.

I had use Maruti Ritz vdi DL1YE 2559 since March 2015 1st 2month use as a cab but some reson i have stop cab and use only our personal use . I doing all service in your authorised service station Rana Motors.

I had do Last service on dated 20th May 2016 in Rana Motors, Rajasthani udyog Nagar Delhi. I am sorry to say you our very bad experienacen about your service station including body shop. My car stand your work shop in 3 days but your service station in not do service properly and body shop also. He is call me your vehical is ready and you collect upto 5.30pm on dated 21st may 2016. but some reson I am not collect my vehical on said dated than I shall go next day dated 22/05/2016 in your workshop for collect my vehical and I am surprised regarding my vehical is not ok condition than I call body shop advisor Mr Neshat Ahamed and ask about my car than he is told me sir please wait your car is ready within 15 minutes, but I am again surprised I seat there 2.30 hours but my vehical is not ready and I am a fool about I had paid Rs 14, 600/- bill of your work shop and take our vehical as it is your service advisior vikram is not co-oprate with me and delived vehical any test drive and cleaning. So I am ask to you please tell me how can I do service in your athourised work shop in future.

Dir sit
Mera naam mohatsim Malik he mene 30_5_2016 ko apni gadi service ko di thi maruti future dehradun me .Jiska number uk07aj7423 he.mene barks or denting ka kam karana tha jiske liye unhone mujhse do din ka samye liya or do din bad ane ko kha lekin mujhe meri gadi 4 din bad mili or tab bhi gadi ka denting ka kam pure Nahi tha.gadi ke agale bampar ko rabing nahi kiygaya or mujhe gadi asehi De digai or nahi meri gadi ki washing thik se ki gai gadi andar se puri gandi thi.
So plz help me.
Mohatsim malik dehradun UK
My contract number is [protected].
Thanks.

I am an ardent fan of maruti products. Bought a ciaz zxi+ day before and was a proud owner till yesterday. To my horror i found out that the stepney tyre provided in the fully loaded vehicle isn't an alloy wheel, but just a steel rim. To add to the insult, they provide a 15 inch tyre as stepney tyre when all other 4 wheels are 16 inch. Previously i owned a zxi dzire whose all 5 tyres where alloy wheels. The local dealer saiservice, kochi says many representations from them to company on this matter before fell in deaf ears. Penny wise pound foolish. Shame on you msil!
I have requested the dealer to address the issue. If not resolved will be forced to move to a consumer redressal forum.

I bought maruti SUZUKI celerio on April 2015, from 1st date I notice that car has lot of noise in front suspension, I told maruti sai service deccan, but they do not resolve that problem, I went to sai service several times, finally I didn't get anything,
I quit going to sai service, because they even do not have sence that how to talk with the customer,
I went to Mahalaxmi motors, leave my vehicle several time but still I didn't get solutions for problem,
I just want to ask Maruti SUZUKI what is meaning of warranty.
Never touch Maruti brand in whole life, or never suggest my friends for maruti brand, very disappointing performance,

I have maruti ritz ldi no hr 01 ag 7680. We approached maruti workshop at modern automobiles, g. T. Road, ambala city for repair of accidental damage to my car on 15.5.16 at 8.30 am. On survey we came to know that axle is to be changed, and we have bumper to bumper insurance. Even after 19 days we are misguided by officials there. They are not cooperative. We are not informed about exact situation of repair of damage. We are getting misguided by staff about delivery of our vehicle. They are calling us to take delivery when we reach they ask us to take delivery next day. Its really very harassing. We are sparing time from our busy schedule and they dont value time. Any how after 20 days finally we are being delivered our car today on 2.6.16 at around 7.00pm. At time they charged rs.1300 and on giving delivery they told that inspite of insurance coverage they had just repair old axle and its working great. So we just drive such car and they will get new axle lateron and then they may change. Sir, is this the kind of service you are providing to your customers. Heights of harrasment is even when we agree to cooperate and took the car back home its not in condition to drive on roads, car is very much bubbling on road and an continues noise is being heard. After reaching home we again called officials and requested them to take it back as it is dangerous to drive with such fault.
Few question to ask...
1. Is this service you are providing to your customers?
2. Even it takes time to repair the damage.. Cant you just convey honestly the actual situation to customer so they dont get harrasement in coming again and again?
3. Sir, we are working people have our own commitments, just see the weather... Isn't its a harrasment?
4. What kind of inefficient workers you keep at your service stations who just cant understand the problem and give delivery of car with lots of faults? Doesnt it prompt a avoidable accident in future?

This experience made us not to keep any further relationship with maruti.

Pleace give the justice and repair our car properly. Hope to get reply fast.

Arti markanday w/o parveen tyagi
M[protected].

From,

PUSHKALA MENON 235/B-4 Paryatan Vihar
VAsundhara enclave
Delhi -110096

To, 17th May, 2016

1) The Works Manager 2) The Managing Director
M/s Rana Motors Pvt Ltd M/s Rana Motors Pvt.Ltd
C-47 Okhla Industrial Area, Phase iI A-2/7 Safdarjung enclave, Opp Bhikaji Cama Place, New Delhi New Delhi.

Dear sir,

Reg: Request for Refund of Rs.3300/- on account of purchase of new Luminus Battery due to defective (Panasonic ) battery installed in my Car - Vehicle MARUTI CELERIO - DL12CH2695.

I draw your attention to the following facts for your kind consideration and early necessary action.

The above car was purchased by me from Rana Motors Show room at Safdarjung enclave vide invoice No.VSL 13012904 on 29/03/2014 . Subsequently all the three free servicing had been undertaken by the Rana Motors workshop at Okhla and the latest paid servicing by paying around Rs.6000/- was also undertaken by Rana Motors workshop at Okhla on 29th December 2015.

Thereafter, I found that the vehicle was showing some defective functioning in display of its clock . Immediately I had informed the problem to the Service Centre, Okhla . I had continuously made the complaints with the Okha Centre for over one month. Every time the Workshop Incharge and the lady who attended my phone had promised to send a mechanic to repair the clock but nobody attended my complaint even after two months and finally somehow I corrected the clock timings myself.

On 12th May 2016, while I was returning from my office, again the vehicle had developed sudden problem and stopped its function completely. Immediately I called a nearby mechanic and after checking it is was found that the battery ( Panasonic-34B19L ) fitted in the Car was defective and I had to replace the Battery with a new one(Luminus) by paying a sum of Rs.3300/- on 12.05.2016.

I am very sorry to note that the New Car is only 2 years old, run around 18000 km only, all the regular servicing were undertaken by the above authorized show room, suddenly developed the big problem in its battery. As may please be seen the Maruti as well as the workshop of M/s
Rana Motors Pvt Ltd are fully responsible for the sudden failure of the vehicle . You can very well understand the hardship and agony underwent by me.

Under the circumstances I hereby registering my complaint and request you to refund Rs.3300/- within a week. . I am attaching a copy of the bill of the above new Luminus battery purchased by me from M/s V.K.Batteries, Delhi and photograph of the defective Panasonic battery, which is kept in my custody . .
Thanking you and awaiting Your early response.
Yours faithfully

PUSHKALA MENON-
Mob No.[protected]

I have a swift car but i am very disappointed with my service provider ktl india pvt ltd.
From the first day workshop create a problem in my car and change or lost my some parts in service center i have a paper from dealer service head who told me to give me a solution or shortout parts replace free of cost.
Accident my car in work shop after re paint my car is look like a accidental. Second charge a biggest amount to service my car
i have a billing of service parts and oil who is not a same prices for customer he gives a different prices in to owr customers and remove a billing after paid a billing.And parts charges is low then service charges .Cheat in parts cheat in total amount calculation. I have papers of ktl pvt ltd total amount calculation.i am contact with marutisuzuki company email address but company cannot give me any responce or reply cause my car is in 4 year extended warranty but i dnt like company service so want to return or cancelled my extended warranty my car is nor around 20 months old

I have purchased Vitara Brezza ZXI+ and have following complains:

1. There is lot of noise in the boot. The dealer says it is because of the spare wheel, tool kit and hardboard cover. While driving even on small bumps there is heavy noise which is not expected from such costly vehicle. It needs to be fixed immediately.

2. The suspension system is not smooth and the vehicle takes a heavy jump on uneven road . The passengers are uprooted.

3. The vehicle has a sluggish pickup. It would have been good if leather seat covers and leather steering wheel would have been provided.

We have booked our car - baleno ray blue 1.2 alpha on feb 8th 2016 and got intimation for allotment of the car on 20th of may 2016

- its been explained to us that car will be coming from factory and it will take 1 week time.
- on 21st when we went for paying the downpayment, we saw the same version car at the showroom for display and everybody who walks in to showroom, checks the vehicle and manhandles it which is obvious. Out of curiosity, i took the picture of the engine and battery

- on 30th of may 2016, our delivery was scheduled. And when i matched the picture, it came out to be the same one which was on display for more than a week at least.

- after that the relationship manager, including the other showroom people accepted that the vehicle was not from the stock yard. And it was on display.

- we had a meeting with gm of the showroom, and i showed him the picture that i had taken a week back, he agreed the same as well and he offered us 3m coating for free.

Apology wont give a brand new untouched car. Below points i need to get it sort it out with a proper solution

1) why the relationship manager did not inform me that i will be getting the display car that is in showroom? I have done the booking on feb 8th 2016. And even after the allotment of the car, why this information was not given to me? I would have cancelled the booking then itself

2) if i would have not taken the picture of the display car, then i would have never knew that i am getting the same car which is manhandled by all the people who comes to the showroom. We have no idea people having skin diseases would have touched the seat and it might come to us as well.

3) we took the delivery because the registration was already done, and could not be cancelled as described by mr anil

4) in your tag line you say "nexa experience". Do you think customer is buying a auto rickshaw paying 9 lakhs bugs?

5) my wife was crying while taking the delivery. Do you think we are very much happy with it?

6) giving a 3m coat wont satisfy us what we were expecting from nexa for a brand new car


Below is the apology letter from bimal nexa. And the complain id that i have raised by calling nexa customer care : nx[protected]
= — =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

From: tdm nexa
Date: tue, may 31, 2016 at 6:52 pm
Subject: apology
To: [protected]@gmail.com


Dear mr. Ambarish,

This is with reference to your feedback to maruti on the purchase experience, we have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you to make our best attempt in regaining your confidence in our company.In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for the inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thanks & regards
Sunitha

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=


Please give us a proper resolution apart from apology emails. We did not pay almost 9lakhs for these apology emails.

My contact details are below :

Manaswini / ambarish
Ph : [protected] / [protected]

My maruthi suzuki dezire done 16800 km only has faulty breaking system. The break does not work properly at some times, especially while driving in heavy traffic where frequent breaking is required. I went to the authorised service centre twice but they could not correct the problem. They says it is a manufacturing defect. I contacted their toll free number and complaint lodged with the customer care portal but no response received.

Tp damodaran
1-y, hudco place
New delhi-49