Maruti Suzuki India Complaints & Reviews

Sir, i purchased a wagon r from the said dealerrecently. The staff their specially mr. Pa wan misguided me. I intend to register my as commercial and by myself, but the said staff discouraged me and harassed me on various issues as i was not paying the rto tool (The corruption money). This attitude of the staff is giving bad name to the opmpany.

Mukesh kumar
Vpo - malikpur, n. Delhi-73.

I had use Maruti Ritz vdi DL1YE 2559 since March 2015 1st 2month use as a cab but some reson i have stop cab and use only our personal use . I doing all service in your authorised service station Rana Motors.

I had do Last service on dated 20th May 2016 in Rana Motors, Rajasthani udyog Nagar Delhi. I am sorry to say you our very bad experienacen about your service station including body shop. My car stand your work shop in 3 days but your service station in not do service properly and body shop also. He is call me your vehical is ready and you collect upto 5.30pm on dated 21st may 2016. but some reson I am not collect my vehical on said dated than I shall go next day dated 22/05/2016 in your workshop for collect my vehical and I am surprised regarding my vehical is not ok condition than I call body shop advisor Mr Neshat Ahamed and ask about my car than he is told me sir please wait your car is ready within 15 minutes, but I am again surprised I seat there 2.30 hours but my vehical is not ready and I am a fool about I had paid Rs 14, 600/- bill of your work shop and take our vehical as it is your service advisior vikram is not co-oprate with me and delived vehical any test drive and cleaning. So I am ask to you please tell me how can I do service in your athourised work shop in future.

Dir sit
Mera naam mohatsim Malik he mene 30_5_2016 ko apni gadi service ko di thi maruti future dehradun me .Jiska number uk07aj7423 he.mene barks or denting ka kam karana tha jiske liye unhone mujhse do din ka samye liya or do din bad ane ko kha lekin mujhe meri gadi 4 din bad mili or tab bhi gadi ka denting ka kam pure Nahi tha.gadi ke agale bampar ko rabing nahi kiygaya or mujhe gadi asehi De digai or nahi meri gadi ki washing thik se ki gai gadi andar se puri gandi thi.
So plz help me.
Mohatsim malik dehradun UK
My contract number is [protected].
Thanks.

I am an ardent fan of maruti products. Bought a ciaz zxi+ day before and was a proud owner till yesterday. To my horror i found out that the stepney tyre provided in the fully loaded vehicle isn't an alloy wheel, but just a steel rim. To add to the insult, they provide a 15 inch tyre as stepney tyre when all other 4 wheels are 16 inch. Previously i owned a zxi dzire whose all 5 tyres where alloy wheels. The local dealer saiservice, kochi says many representations from them to company on this matter before fell in deaf ears. Penny wise pound foolish. Shame on you msil!
I have requested the dealer to address the issue. If not resolved will be forced to move to a consumer redressal forum.

I bought maruti SUZUKI celerio on April 2015, from 1st date I notice that car has lot of noise in front suspension, I told maruti sai service deccan, but they do not resolve that problem, I went to sai service several times, finally I didn't get anything,
I quit going to sai service, because they even do not have sence that how to talk with the customer,
I went to Mahalaxmi motors, leave my vehicle several time but still I didn't get solutions for problem,
I just want to ask Maruti SUZUKI what is meaning of warranty.
Never touch Maruti brand in whole life, or never suggest my friends for maruti brand, very disappointing performance,

I have maruti ritz ldi no hr 01 ag 7680. We approached maruti workshop at modern automobiles, g. T. Road, ambala city for repair of accidental damage to my car on 15.5.16 at 8.30 am. On survey we came to know that axle is to be changed, and we have bumper to bumper insurance. Even after 19 days we are misguided by officials there. They are not cooperative. We are not informed about exact situation of repair of damage. We are getting misguided by staff about delivery of our vehicle. They are calling us to take delivery when we reach they ask us to take delivery next day. Its really very harassing. We are sparing time from our busy schedule and they dont value time. Any how after 20 days finally we are being delivered our car today on 2.6.16 at around 7.00pm. At time they charged rs.1300 and on giving delivery they told that inspite of insurance coverage they had just repair old axle and its working great. So we just drive such car and they will get new axle lateron and then they may change. Sir, is this the kind of service you are providing to your customers. Heights of harrasment is even when we agree to cooperate and took the car back home its not in condition to drive on roads, car is very much bubbling on road and an continues noise is being heard. After reaching home we again called officials and requested them to take it back as it is dangerous to drive with such fault.
Few question to ask...
1. Is this service you are providing to your customers?
2. Even it takes time to repair the damage.. Cant you just convey honestly the actual situation to customer so they dont get harrasement in coming again and again?
3. Sir, we are working people have our own commitments, just see the weather... Isn't its a harrasment?
4. What kind of inefficient workers you keep at your service stations who just cant understand the problem and give delivery of car with lots of faults? Doesnt it prompt a avoidable accident in future?

This experience made us not to keep any further relationship with maruti.

Pleace give the justice and repair our car properly. Hope to get reply fast.

Arti markanday w/o parveen tyagi
M[protected].

From,

PUSHKALA MENON 235/B-4 Paryatan Vihar
VAsundhara enclave
Delhi -110096

To, 17th May, 2016

1) The Works Manager 2) The Managing Director
M/s Rana Motors Pvt Ltd M/s Rana Motors Pvt.Ltd
C-47 Okhla Industrial Area, Phase iI A-2/7 Safdarjung enclave, Opp Bhikaji Cama Place, New Delhi New Delhi.

Dear sir,

Reg: Request for Refund of Rs.3300/- on account of purchase of new Luminus Battery due to defective (Panasonic ) battery installed in my Car - Vehicle MARUTI CELERIO - DL12CH2695.

I draw your attention to the following facts for your kind consideration and early necessary action.

The above car was purchased by me from Rana Motors Show room at Safdarjung enclave vide invoice No.VSL 13012904 on 29/03/2014 . Subsequently all the three free servicing had been undertaken by the Rana Motors workshop at Okhla and the latest paid servicing by paying around Rs.6000/- was also undertaken by Rana Motors workshop at Okhla on 29th December 2015.

Thereafter, I found that the vehicle was showing some defective functioning in display of its clock . Immediately I had informed the problem to the Service Centre, Okhla . I had continuously made the complaints with the Okha Centre for over one month. Every time the Workshop Incharge and the lady who attended my phone had promised to send a mechanic to repair the clock but nobody attended my complaint even after two months and finally somehow I corrected the clock timings myself.

On 12th May 2016, while I was returning from my office, again the vehicle had developed sudden problem and stopped its function completely. Immediately I called a nearby mechanic and after checking it is was found that the battery ( Panasonic-34B19L ) fitted in the Car was defective and I had to replace the Battery with a new one(Luminus) by paying a sum of Rs.3300/- on 12.05.2016.

I am very sorry to note that the New Car is only 2 years old, run around 18000 km only, all the regular servicing were undertaken by the above authorized show room, suddenly developed the big problem in its battery. As may please be seen the Maruti as well as the workshop of M/s
Rana Motors Pvt Ltd are fully responsible for the sudden failure of the vehicle . You can very well understand the hardship and agony underwent by me.

Under the circumstances I hereby registering my complaint and request you to refund Rs.3300/- within a week. . I am attaching a copy of the bill of the above new Luminus battery purchased by me from M/s V.K.Batteries, Delhi and photograph of the defective Panasonic battery, which is kept in my custody . .
Thanking you and awaiting Your early response.
Yours faithfully

PUSHKALA MENON-
Mob No.[protected]

I have a swift car but i am very disappointed with my service provider ktl india pvt ltd.
From the first day workshop create a problem in my car and change or lost my some parts in service center i have a paper from dealer service head who told me to give me a solution or shortout parts replace free of cost.
Accident my car in work shop after re paint my car is look like a accidental. Second charge a biggest amount to service my car
i have a billing of service parts and oil who is not a same prices for customer he gives a different prices in to owr customers and remove a billing after paid a billing.And parts charges is low then service charges .Cheat in parts cheat in total amount calculation. I have papers of ktl pvt ltd total amount calculation.i am contact with marutisuzuki company email address but company cannot give me any responce or reply cause my car is in 4 year extended warranty but i dnt like company service so want to return or cancelled my extended warranty my car is nor around 20 months old

I have purchased Vitara Brezza ZXI+ and have following complains:

1. There is lot of noise in the boot. The dealer says it is because of the spare wheel, tool kit and hardboard cover. While driving even on small bumps there is heavy noise which is not expected from such costly vehicle. It needs to be fixed immediately.

2. The suspension system is not smooth and the vehicle takes a heavy jump on uneven road . The passengers are uprooted.

3. The vehicle has a sluggish pickup. It would have been good if leather seat covers and leather steering wheel would have been provided.

We have booked our car - baleno ray blue 1.2 alpha on feb 8th 2016 and got intimation for allotment of the car on 20th of may 2016

- its been explained to us that car will be coming from factory and it will take 1 week time.
- on 21st when we went for paying the downpayment, we saw the same version car at the showroom for display and everybody who walks in to showroom, checks the vehicle and manhandles it which is obvious. Out of curiosity, i took the picture of the engine and battery

- on 30th of may 2016, our delivery was scheduled. And when i matched the picture, it came out to be the same one which was on display for more than a week at least.

- after that the relationship manager, including the other showroom people accepted that the vehicle was not from the stock yard. And it was on display.

- we had a meeting with gm of the showroom, and i showed him the picture that i had taken a week back, he agreed the same as well and he offered us 3m coating for free.

Apology wont give a brand new untouched car. Below points i need to get it sort it out with a proper solution

1) why the relationship manager did not inform me that i will be getting the display car that is in showroom? I have done the booking on feb 8th 2016. And even after the allotment of the car, why this information was not given to me? I would have cancelled the booking then itself

2) if i would have not taken the picture of the display car, then i would have never knew that i am getting the same car which is manhandled by all the people who comes to the showroom. We have no idea people having skin diseases would have touched the seat and it might come to us as well.

3) we took the delivery because the registration was already done, and could not be cancelled as described by mr anil

4) in your tag line you say "nexa experience". Do you think customer is buying a auto rickshaw paying 9 lakhs bugs?

5) my wife was crying while taking the delivery. Do you think we are very much happy with it?

6) giving a 3m coat wont satisfy us what we were expecting from nexa for a brand new car


Below is the apology letter from bimal nexa. And the complain id that i have raised by calling nexa customer care : nx[protected]
= — =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

From: tdm nexa
Date: tue, may 31, 2016 at 6:52 pm
Subject: apology
To: [protected]@gmail.com


Dear mr. Ambarish,

This is with reference to your feedback to maruti on the purchase experience, we have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you to make our best attempt in regaining your confidence in our company.In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for the inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thanks & regards
Sunitha

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=


Please give us a proper resolution apart from apology emails. We did not pay almost 9lakhs for these apology emails.

My contact details are below :

Manaswini / ambarish
Ph : [protected] / [protected]

My maruthi suzuki dezire done 16800 km only has faulty breaking system. The break does not work properly at some times, especially while driving in heavy traffic where frequent breaking is required. I went to the authorised service centre twice but they could not correct the problem. They says it is a manufacturing defect. I contacted their toll free number and complaint lodged with the customer care portal but no response received.

Tp damodaran
1-y, hudco place
New delhi-49

I have booked my car on 16 march 2016.. I have also given 21000 token amount at the same time... It was promised to me that the delivery should be given within 10-12 weeks... On 21 may there was call to me by company (RB cars)...that ur car is ready... u can deposit ur rest amount and can take the delivery in 2 days.. I have deposited Rs 8, 92, 824 by account payee cheque... which was clear on 24 may..after 4 days when i have gone to take delivery of my car... that time RB cars owner Mr. Ramesh bhagwan patel refused me to give delivery and said may be after 15 or 20 days u can take ur car... and today I came to know by some other employee of company that by taking 50, 000 extra amount it is delivered to some other person... and when i have gone in the company he argued with me, and said to me that car will not be given... thats why i have given this article in daily news paper...

Hello,

I bought maruti suzuki celerio zxi on 20th may.
The quality of the car is very bad. It has only good look. But the interior quality is very poor. The seat is of very poor quality. When fitting seat cover, found that the base of seat cover is made of thermacol and it broke. Also we are unable to pull up the seat belt of back seats due to thermacol after fitting the seat cover. The side board from inside is very thin and poor quality. Please look into this asap.

Complaint against amar car on baroda.
I have booked maruti baleno zeta on 8 march 2016. On 23 may 2016 amar car has issued a quotation for rs. 731578/- this includes insurance rs 22177.00 & dealer is insisting insurance compulsory where as we want to do insurance from uiico. For rs 13500/-. Dealer told that insurance has to be done through dealer only without which they will not deliver the car.
Amar car dealer code 2203
Baroda
From
Hitesh thantharate
Mob [protected]

Leakage inside car from front dash board not rectified since 2014.The car was given to Automotive manufacturers pvt ltd. for leakage rectification but when it rained in 2015 again same leakage was observed and again car was given to same service centre for leakage rectification but still leakage is observed when it rained in 2016. They are unable to rectify my leakage.

I have booked a swift vxi (O) on 12th may, the showroom executive promise to give a car on 27th may, i ask on 26th may, he told the car not reached sir, you wait again 15 days.
Before he told 'swift optional on the way to show room it will be reach 25th may. You surly take 27th. But all my happiness gone.
Mean while after my booking date same model two cars they delivered.

Now i buy another compant car against maruthi.

Worst service, worst dealers!!

My vehicle model 2014 sep wagan R vdi A/C is not working since purchase I have send the vehicle for repair many times but A/C is not working properly so please do the favour this is my 4th vehicle of maruthi . I am not satisfield with your service I have send vehicle 5 times to your ccompany coimbatore branch but no proper service. What shall I do My vehicle no is TN43 F 0388 Please do favour

Sir,
I Ashok Kumar (maruti customer) am owner of a Wagon R car No. RJ-18-CB-4006.
Meeting after an unfortunate accident I am asked to pay a sum of Rs.10774 against my zero depreciation insurance police claim by Prem Morors VKI Jaipur .
Will you please help me to resolve the problem before i take any legal action.

Yours faithfully
Sub Inspector Ashok Kumar
Police Station Sindhi Camp
Jaipur.
Cont. [protected]

Dear sir.
Past month befor on date.18/1/16 i bought a car from ur company, maruti ciaz zdi... From ur branch (Relible industries, deoghar (Jh.) 814112.
Aftr tooking my car at home, many time i asked from beanch agent manager. Mr. Anil panday godda. (Jh.) about body coloured and and dull wind shield about defect.
They always moving with lie.. That its not possable all things snd coloured was orignal. But when i asked from custmer care.. They told me that befor supplying me car.. It got an mini accident.. Therefor they recoled the body and reinstall the new windshild.
There is many problem in my car.. Milage problem also happaning much.
Now sir.. I paid the amount for new and well condition car.. But company gave me an accidental car.
Dear sir.. I heartly requesting u to ples solve my problem. Becose the aftr complaning company took my car to there branch and they are repainting again again the car.
Sir.. I paid the full amount for new car.. Therefor i need a new car.
I requesting you tohelp me to dolve my problrm.
My car no is - jh15 m 3936

Dear Sir,

It seems so that maruti is cordoning their dealer, even though your email the said dealer so far not
bothered to reply and compensate the agony i have gone through must be acknowledged properly and not
they have done so far.

The car performance is also below the standard as it is being announced 18 average in city on 20 at
highway . But it also pains to note that average is just 10 average in city on highway at 12. We have
ply km so far 3000 kms to the different places. Why so much vast difference of average and do we have
being cheated for the same also . It is like that fuel is costing day by day increasing and this to
maintained with so poor average is also not expected as wrong choice of car has being selected.

Kindly look in to the matter as still my complaint stands not resolved.

Hope to hear from u soon.

Thanks and Regards,

P.G.BHATT
[protected]


On Tue, 24 May 2016 13:05:14 +0530 wrote



Dear Sir,

At the outset, we thank you for giving us an opportunity to serve you.

We have received your feedback regarding your purchase experience at our dealership and deeply regret
the inconveniences caused to you.

We went through details of your complaint raised regarding faulty gear cable by Popular Wheelers,
Ashram Road. We had also advised our dealership Sales Manager, Mr. Saurabh Purohit & our Customer Care
Manager Ms.
Hetal Dixit, to get in touch with you and resolve your pending issues. The technical problem had been
sorted out by our Service team & the said vehicle is okay as per our records. Hope you are satisfied
with the measures taken by our dealership team.

We understand your concerns & are aware that you have requested to replace the vehicle. But as per MSIL
policy, we cannot replace the car. However, should you have any further queries or issues, please feel
free
to get in touch with us. Our team would be happy to help you in that regard.

Your feedback will go a long way in helping us improve our processes and we express our sincere
gratitude to you for sharing the same.

We once again regret the inconvenience caused to you and thank you for choosing Maruti Suzuki.

--
Regards,
Somyakanta Nanda
Territory Sales Manager,
Maruti Suzuki India Ltd.,