Dear Sir,
Being an Indian manufacture of Maruti Suzuki, I have purchased a Baleno-POC in November, 2019 from your authorized dealer Pasco Automobiles through True Value, Sector-18, Old Delhi Road, Gurugram. I feel proud being an Indian Citizen to prefer Indian brand vehicle. The authorized representative i.e. Ms. Tripti (Sale Executive) & Sh. Neeraj Sachdeva (Manager) of True Value, told me that the aforesaid vehicle have runs only 80 KM and due to some scretches and outdated, they offered a discount and the vehicle purchased by me after paying net worth cost of Rs. 6, 40, 000/-. Further, the representative has also given assurance me that no mechanical fault have ever been occurred in the said vehicle and likely to be new car.
But very regretted to inform you that major damage inside engine has been taken place when the car was drive towards Bawal, Delhi-Jaipur National Highway (NH-48) near Bawal, Distt. Rewari on 16.12.2019 (afternoon). At the time of incident, my cousin has informed to above said persons regarding the problem faced by my family due to the sudden damage of outer body of engine.
I called your nearest service centre and they told me it is not possible to maintain immediately, as the problems with the petrol engine. After that your representative arranges to toe the vehicle and placed at your service station i.e. Pasco, Sector-18, Gurugram on 17.12.2019. On the calling of your service engineer i.e. Mr. Surender, we met with him and according to circumstances it was ascertained that the damage was not occurred in any accident and your service engineer has informed that there is a damage of hydraulic lock inside the engine and the part has been broken of the effect of speedy damage, due to which the repair can be possible only after open the total engine. As I have invested hard money and purchase a car runs only 80 KM and not acceptable to repair to open the engine and replace any accessories/parts. We have continue co-ordinate with the above said representative of True Value with request to replaced the vehicle as I am not able to take any further risk which may cause a reason of damage of my family in future incidient as that day also may be the car caught fire due to the highly damage. However, it is very regretted the representative are not telling anything. Therefore, in above circumstances I am informing to take further decision in the matter and also requested to replace my car with immediate effect, as the incidient was happened due to the manufacturing default. Hope that you will be looking the matter and positive response may be sent to me within two days, failing which, I have no option to complaint a file for registration of FIR before Police Authorities against the manufactures i.e. Maruti Suzuki through its Directors, Pascos Automobiles through its Directors and True Value through its Directors alongwith the above said officials of company in the criminal proceeding under various sections of IPC.
With Regards,
Vimal Singh Was this information helpful? | 
Post your Comment