| Address: | Maruti Suzuki Road side assistance |
I had travelled to Isha Foundation (Chikballapur) along with my wife, daughter & her mother on the 22nd April 2023, evening and during my return from the uphill terrain on the 22nd April 2023, at Isha Foundation (Chikballapur) i encountered a issue with my engine ceasing to start as the battery had drained out, during navigating through the rough road at Isha foundation (Chikballapur) & had to call up the Maruti Suzuki road side assistance at about 8.30pm, i was assigned a technician who was Mr. Nazeer Ahamed with the reference number 31294567, this technician call me and asked me what was the issue and without any physically identifying the cause of the problem promptly told me he will have a towing vehicle sent to have the vehicle towed to the nearest Maruti Suzuki service center and will have the vehicle delivered on 24th April 2023, I was contacted by Mr. Uday Kumar and told me he will be at the Isha foundation in 20 minutes. As i was the sole person along with family (3 ladies) stuck in the dark (As there is no lights atop the Isha foundation post everyone leaving) and waiting for 1 hour for the towing vehicle to arrive, i had the security guard push the vehicle along with my family down the hill and have the vehicle started, and it actually did. Once the vehicle had started, I immediately called up Mr. Uday Kumar to have the service of towing cancelled but he told he's travelled 8 km. I told him i will speak to Maruti suzuki road side assistance and if they tell me to pay i will have the payment done, but when i contacted Maruti Suzuki road side assistance they told me to wait for the call back and since nobody called back i proceeded on my return journey, but when i reach the foothill of the Isha Foundation i was literally waylaid by Mr. Uday Kumar along with another unknown person and his towing vehicle and he demanded i pay him Rs 1500/- as he had travelled 8 km. I immediately called up Maruti Suzuki Road side assistance and explain the situation but again the voice on the other end told me to wait for a call back. As it was over 9.45pm and nobody from Maruti Suzuki Road side assitance calling me back i had to negotiate with Mr. Uday Kumar who had waylaid me and my family and told him he needs to provide me a bill and he promptly did (the bill was under Sri. Maruthi Towing Service Chickballapur - 562101 with the mobile number [protected] & [protected].
I am astonished to know that Maruti Suzuki road side assistance charges it's customer Rs. 1500/- without even touching the vehicle and no service done. I am totally disappointed with such a illogical and careless attitude of Maruti Suzuki Road side assistance.
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