Maruti Suzuki India — Service / behaviour from dealer wonder cars

In reference to my car ( Maruti Swift Vxi), which was given for some denting and painting work at Wonder car; I realised my mistake that I shouldn’t have trusted the team who had done a severe goo[censored]p in the past, where I didn’t escalate because of a gentleman by the name of Mr. Mangesh Kulkarni who requested me not to do any escalation.

Will brief you the poor service level, the door of the vehicle got changed and when I received it I found that the door is not getting closed properly; immediately I bought it under the notice of the gentleman Mr. Mahesh Kulkarni, who requested me again to receive the delivery and he will be sending someone to get the same rectify; again as good gesture I received but I document the issue on the job card.

There were couple of more issues which I ignore, but today morning during the bright sunlight when I was inspecting the car I found there were patches of polish which was been applied was not been properly removed; so I just thought to bring it under the notice of Mr. Mangesh Kulkarni because I had already started cleaning those spots myself with the help of a dry cloth.

Hence when I tried to bring it under his notice by calling him up, I was taken back by his behaviour; he started telling me “ia tumhara har bad ka nautanki hain ki muft khori main kam karana chahate hop”, to which when I asked what “muft main aap ne kya kiya”; to which he said the he had done lot of things. Hence I would like to understand that how the gentleman by the name Mangesh Kulkarni, have the audacity to talk to a client in this fashion. And look forward for explanation for the same in next 24 hours, failing which I have to take necessary step not only against the gentleman who spoke so rudely but also against the dealer; and where I might have to drag the name of Maruti Suzuki for which I’m not be responsible. Please note that it is over a week and my issue is not yet resolved.

Very Unsatisfied Customer
Anirban
MH12 HV0178