Maruti Suzuki India — service body shop

Address:

Moradabad, Uttar Pradesh, 244001

Dear sir/ma'am

I am writing this mail in deep regret but i hope this will enlighten you and help you in serving your customers well in future. Being a automobile giant and largest automobile company in nation, you guys are really suck at after sales services, i am sorry but i must say this. Before going in deep let me brief you with the complex situations that i am facing, i reside in moradabad town of west up, akanksha automobiles is the only maruti dealer in our vicinity, it was jan 23rd, 2018 when i gave my brezza zdi (Reg. No. Uk06 al 9444), for my insurance claim and servicing, i got call from your executive on jan 31st, 2018 that they are now starting servicing my vehicle after a chat of 15-20 minutes your guy agreed on returning the serviced vehicle on feb 2nd, 2018, than again on eve of feb 2nd, 2018, they called me and told that they would be able to provide my car on next working day i. E. Feb 3rd, 2018. Fyi it was marriage anniversary on feb 3rd, 2018 and i had to wait for a long time on the workshop and went thorough mental torture and still i returned empty handed, a guy named shubham kumar (Bodyshop advisor), met me there, he was supposed to advise me but he treated me with so careless attitude like it was neither his job role, nor he is interested in listening me. I cant explain what trauma i went through today, these guys just ruined my whole day on which i had to go on a drive with my spouse. Few points i would like to draw your attention towards:-

* you guys are market leader so act like such, don't let such irresponsible guys ruin your reputation.
* provide your spare parts on time as i was fooled by telling such nonsense by your executives that they don't have spares with them.
* please work on customer satisfaction, which is degrading day by day, i don't expect maruti to fail on such standards.
* the vehicle which they were providing was ill treated, their was a scratch on the door near door handle which was not there when i gave my car to them, polish stains were their on bonnet lid, front rail was missing, ddis logo was missing which i asked them to paste, i don't understand why these things were removed from car, i smell something fishy here, possibly they stealing it or exchanging it with other inferior quality logos, i am attaching few pics of the car for your reference, look how they service a car.
* last but not the least please ask your staff to do commitment which they can fulfill, otherwise company will face consequence in form of decreasing customer satisfaction.

I hope i am writing to responsible employee of maruti suzuki, and with grievances will be addressed and sorted out, waiting for your responce.