[Resolved]  Maruti Suzuki India — service centre not responding properly

Address:

600073

hi team,

I am sureshkumar g, i own a vehicle maruti ciaz the model 2018 february and registration number tn 77 j8586. I got the appoint for my car 2nd service from vishnu cars private limited, alandur, chennai on 7th august 2018. Maruti service centre sent the person/driver to pick my car from my home on 7th august 2018 morning around 9 am ist. While pick my car from my home, the driver hit my car in apartment pillar and car back pumper got damaged and the incident happened because of driver negligence. After the incident drive said it’s completely my fault and he will replace the damage from his side.

Also, i have informed same incident with customer care manager. After the received the car from driver in service centre, works shop manger spoke to me regarding the damage and accept, they will do the replacement for the damaged back bumper in their own cost.

After that i did not received any updates from service centre about my car delivery etc. I called to work shop manager on 10th august 2018, he did not pick my call. Immediately i called to customer care manager and asked the updates about my care status and they said check and give call back. But i did not receive any call from customer care manager or service centre.
Again, i tried to reach work shop manager on 11th august 2018 and he picked the and said all works are done and ask me to visit service centre and verify the repair work. I went to service centre and checked my vehicle still pending with replacement of damaged back bumper. Again, i asked the work shop manager and he replied stating that, the body shop work will be completed tomorrow (12th august 2018) end of the day.
After that i moved back to my home. Evening around 5.30 pm ist, i received the call from customer care manager, she asked me to accept the damage replacement from my side with claiming the vehicle insurance itself. Otherwise they will do only repair in the damaged part.

I have attached the call conversation record for your references. Please check and do the needful.

Note: it's completely driver fault, why i should suffer for this incident.

Customer care manager: e. Geetha (+[protected]
Agm: p. Velmurugan (+[protected]

Service centre:
Vishnu cars private limited,
Authorized maruti sales, service and spare parts.
No.4, moorison 4th street, alandur, chennai – 600 016
(Near thillai ganga nagar subway).

Regards,
Sureshkumar. G
+[protected]