Maruti Suzuki India — Service quality and charges levied for same

Address:

Gurgaon, Haryana

This is regarding the servicing of for my car (Ritz VXi - DL9CAK1312). It has came to me as a shock what kind of cheating you are doing. Service which should have cost around 4k is coming out to be Rs 8000. Last week i went for 4th service of my car at 20000 Kms and the job sheet was prepared with a bill of rs 8500 which does not include any fault repairing and i was told this cover usual things for 4th service. I didn't find this quite right and came back without getting my car serviced and checked the car manual and came to shock that most of the items on job sheets were not actually required at this stage of car servicing. few things i would like to list down here is 'Air filter' which as per manual needs to be replaced after 40000k for any petrol car and needs to be cleaned regularly. Contrary to this service center guy told me that this cant be cleaned and needs to be replaced only. Other things were Engine Flush which was charged at Rs 850, which is not at all required at this stage and the chemical for the some cost at about rs 300 only, wondering why they are charging rs 850 for the thins which is not required after 20000km running of car. Similar things were calliper greasing, throttle cleaning etc etc... Wheel balancing and alignment is again charged at double cost here, weight charges separate. As the paid service already cost rs 1500, wondering what all is covered under this 1500, only labour charges for changing the engine oil and filter ? As rest all of things have separate labour charges. Even an Air filter is not cleaned under these 1500. After checking all this in manual, i decided to check my bill for the 3rd service done at 10km from same centre and i was really shocked to see things like calliper greasing and throttle cleaning etc etc which in total cost me 4500 rs. That service usually cost at around 2-2.5k rs. It seems like a big scam with customers as most of the customers are not aware what actually is required and what not. I am not sure if anything is being done under servicing or you are just here for making money. During my last service i asked the guy to check the gear box as it was very hard and getting stuck sometimes while applying gear. Nothing was done to that and now the situation is that i have to apply a lot of force for gear shifting. Its being very disappointing looking at such a reputed car maker doing this with their customer. Service centre used - Pasco 6, Old delhi Road, gurgaon Thanks Rahul - [protected]