Maruti Suzuki India — service response

Address:

Mathura, Uttar Pradesh, 281001

This is regarding case number-[protected] title-service complaint o[censored]ma motors pvt. Ltd._h801_h8_01,

Our car has got some minor accident, dropped car for repair to uma motors mathura (Up) on 17 july 2017, mr sanjay sharma (Workshop manager) told us there would be repairing cost of rs 12-15 thousands in which rs 4000 would be labor charge and near about rs 10000 for to replace a single component, we had requested to wave off service charge as car is in under warranty. We have raised the complaint against dealer for their very poor response and rudely behavior, as we had not received approx estimate for repair till more than one months. After so many intervention of mr sunil prabhakar, he had send socking approx estimate of rs 42, 000. Again we had requested to mr sunil prabhakar to intervene in this matter as fake estimation was given to us, prepared high intentionally by mr sanjay sharma. I mat to mr sunil prabhakar in your vasant kunj office. He has committed me to pay rs 32, 000 only to collect the car. But mr sanjay sharma has denied to wave off any labour charges. And added around rs 3000 charge for parts which was not covered by insurance, informed us on last stage. As intention of mr sanjay sharma was very clear to make the fake bill as high as possible.
Now today my bother has received the car without number plate, speaker (01 nos), handle cover, approx 25 ltr petrol, without processed toe charges rs 8000/- which was paid by us etc.
My concern are following.
1. How 12-15 thousands estimate reaches to rs 42, 000.
2. Why sunil prabhakar like peoples are the part of service team, because a dealer personnel not able to hear/ clearly deny his committed request, which he has given to us.
3. Where is our stolen parts.
4 kindly let me know any other parts stolen/ replaced new part by old part by sanjay sharma intentionally.
5. Did i mistaken to purchase maruti car.

Please need your immediate intervention regarding above.