Subject: Urgent Assistance Required for Car Service Issue
Dear [Service Provider's Name],
I hope this email finds you well. I am writing to bring to your attention a serious issue I have been facing with the service provided for my Maruti Suzuki Wagon R at your Chandikhol branch on 8th July 2023.
During my visit, I specifically mentioned a major problem of water leakage in the car's AC, which needed immediate attention. However, to my disappointment, the service station only performed routine maintenance services that cost me around Rs. 6, 000. The primary issue I visited for was completely neglected, and it seems the service station prioritized easy tasks over addressing the core problem.
Upon discussing the matter with the Area Service Manager (ASM) of Sky Automobile, I was advised to visit the Jajpur Road service station. Hence, on 15th July 2023, I visited the Jajpur Road service station, where I encountered another frustrating experience. The assigned service personnel lacked the necessary knowledge and expertise to diagnose and resolve the AC issue. They suggested a trial and error approach, which may lead to excessive service charges ranging from Rs. 7, 000 to Rs. 10, 000. This method is both unacceptable and unfair to customers like myself.
I am deeply dissatisfied with the level of service provided thus far, as it seems the focus is on maximizing revenue rather than ensuring customer satisfaction. I kindly request your immediate intervention to resolve this matter on a priority basis. As a loyal customer, I believe it is your responsibility to rectify the situation and provide an appropriate solution to the AC water leakage issue without subjecting me to exorbitant charges.
Please understand that if this matter is not addressed promptly and satisfactorily, I will have no choice but to escalate it to the consumer court for further resolution. I sincerely hope it does not come to that, and we can resolve this issue amicably.
I eagerly await your prompt response and a satisfactory resolution to my car service issue. Thank you for your attention and cooperation.
Yours sincerely
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