| Address: | Ahmedabad, Gujarat, 382475 |
Dear Sir/Madam,
Writing you for the issue related to got second-hand car instead of the new and been cheated.
I have purchased Celerio ZMT AMT on[protected] from Maruti Authorized "KATARIA AUTOMOBILE PVT LTD" Dariyapur showroom AHMEDABAD. On 06th Jan 2016, when I have gone for first service of my car, it came to my notice that my car was sold to Mr. Bhagawanbhai Patel on[protected] and his named job card found at showroom. To tackle the situation staff member convinced me that it might be wrong entry on Job card and cancelled previous (Mr Patel's named) job card and issued me new one with my name. On further inquiry, when I checked the car history, I get to know date of sale of the car is[protected] however I have purchased on 14th Dec 2016. Also at the time of delivery car was already driven around 150km.
I have tried to get reasonable answer and had to call so many persons due to unsatisfactory explaination. I reached to Kataria representative, sale's person Mr. Viral Shah, Kataria customer care operator Miss Dhara, Maruti customer care representative Ankur Mathur. All of them have given me different answers and childish excuses. I have all the phone call recording available, which signifies that I have been cheated. So it is concluded that, I got the used car which was already been sold to Mr Bhagwanbhai Patel and driven around 150km. I have refused to take back the car and left it at the showroom.
Request you to take tough action upon the situation and justify ASAP, till then will not going to take back the car from the service center.
Attached please find copy of the documents for your reference.
Thank you!
Mr. Rushik Gurlani
[protected]
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