| Address: | C/O P.R.SAHA, 75, banshbari,, english bazar |
Car no WB20H1926, sent for paid service to JK Wheels, Malda, WB, on 13.05.2022. We were not satisfied at all regarding the service quality, also Its very unfortunately that what I have asked to repair ( 1. Fuel Tank Lid open problem, 2. Electric function like Side looking glass adjustment, Defogger, Mobile charging/ Lighter point, 3.Front Left window up & Down, 4. Gear nob change, 5. Wiper Blade rubber change, , 6. Wiper Water motor, 7. Central lock remote control, 8. Back Door hydraulic change, 9. Rat net & 10. Back light ) that they have not solve 7 to 8 items /problems out of 10 problems, but to increase the bill value they did the things which I have not asked for and charged Rs.6000/- . If a authorized service center chits customer like this, then where do we get genuine service ??
For your ref. Customer ID - I[protected]., Invoice no - 1/BC/22000675. (Invoice attached).
When I had given the car for service, Engine sound was good, but when it came after service, a harse sound coming..
Today when I called up JK Wheels service Manager, Mr. Kasim khan, his behavior is very rude and it seems that he had done a favor to me by picking up the car for service and dropping the car after service. I tried to make him understand which all things not been done, where I had given a detail written sheet for service required to the person came for pickup the car, the service manager was unwilling to listen but he was emphasizing that he had favored me by picking up & dropping the car, he was so dogmatic not to listen & he cutoff the telephone line, when I was telling which all things not done.
If service manager behave like this with customer then whom we would tell our problems ??
Now please suggest me what should I do now ?? Should i again spent money to repair the above 7 - 8 problem which not done & which is most urgent. E.g, Fuel Tank Lid open, Gear change nob, Wiper Rubber, wiper water pump repair/ change etc.etc..
Is it JK wheels tactics to suck customers money again and again by keeping jobs pending. ??
I hope you understand If Fuel Tank lid does not open then how I would fill the fuel and run the Car ??
I shall be grateful for your kind attention.
I am looking forward toward to you to provide me solutions.
As per your instruction I had sent my car to JK Wheels on 17.06.2022 to complete the Service for which I paid (Rs.6000/-) in Advance to JK Wheels.
I also tried to talk to you Yesterday and Today but was not able to connect with you for any update, then I called Mr. Kasim Khan, Service Manager, JK Wheels, he told me that he will update me only after talking with you.
I also like to inform you that yesterday I received a call from JK Wheels service Technician, Named, MOTI, he told me that he has been sacked & for that he is holding me responsible. He also used a few objectionable words to me . I don't know how I would be responsible if he was sacked from job.
Earlier I reported that your Service Centre J.K.Wheels is not good in behaviour with customers' and that proved once again.
I am requesting you, Mr. F, Ali, to update the service status & requesting you to arrange to return my car immediately as it is there for a week .
Looking forward to your kind attention and the needful.
Thanks
Koushik Saha
Complain Ref No - [protected].
Car No - WB20H 1926.
Contact No - [protected].
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