Maruti Suzuki India — Suzuki access 125 faulty engine

Address:	Pune, Maharashtra, 411017
Website:	www.suzukimotorcycle.co.in

Dear Suzuki team,

I am writing this complain with utmost frustration caused to me and my family due to purchase of Suzuki vehicle access 125.

Let me tell you incidents.

1: I purchased Suzuki access 125 in february 2015 from Shiv Auto Riders Pvt Ltd, Kalewadi Pune.

2: After 10-15 days only of purchase, vehicle started giving problem. Its engine started getting stopped while vehicle is running. Firstly I thought it could be due to low speed but same thing started repeating again.

3: So I did show vehicle immediately to dealer Shiv Auto Riders. I got reply from them that this will be solved during first servicing. After this I handed over vehicle to service centre for first servicing. After doing servicing, service centre people said that they have fixed problem and it will not happen again.

4: I drove vehicle for few days and same problem happened. Again service centre people took it for some hours and said they have fixed problem and won’t be happening again. But it again happened after few days.

5: Likewise this I almost completed 4-5 servicing at Shiv Auto Riders kalewadi with same problem mentioned at job card every time. Till time this was clear to all that this vehicle has manufacture fault.

6: As problem occurred again, I asked Shiv Auto Riders’ people to arrange my meeting with some senior authorities of Suzuki who can solve problem permanently. So they advised me to show vehicle at their head branch at Shiv Auto Riders Chinchwad.

7: I met Mr. Mehmood (mob: [protected]) at head branch. He assured me to solve issue and asked me to drop vehicle for servicing. This was my first paid servicing. Mr. Mehmood billed me 1000+ rs and said he has cleaned petrol tank and checked engine to solve problem. And assured me that vehicle won’t stop again while running.

8: Unfortunately problem occurred again. This time I forcibly asked to meet some senior authority. So Shiv Auto Riders chinchwad met me to Mr Jeetendra Sharma(mob: [protected]). Mr. Sharma listened my problem and said he will ask senior engineer Mr Sandeep Rajpali(mob: [protected]) to check this vehicle.

9: On same day in front of Mr. Sharma, in front of Shiv Auto Riders chinchwad only, my vehicle which my wife was driving stopped suddenly in front of running truck. Truck also applied break suddenly which saved me and my wife from accident fortunately.
Similar accident happened few days ago when my wife was driving vehicle alone, vehicle access stopped suddenly on signal and due to such stop car almost hit access from behind.

10: After that also problem is not solved. Recently I took vehicle at Shiv Auto Riders kalewadi in March 2016, mechanic at which did same thing as they did when I show vehicle in February 2015. He prepared job card, noted my problem about stopping of vehicle. Solved it and handed bike to me, with assurance that t problem won’t occur again. But again same thing is happening; vehicle is still getting stopped while running.

Now, I am mailing this story because I want to know answers for below points from Suzuki management.

1: Who will be responsible for me or my family’s life if suzuki’s faulty engine vehicle again stopped while running and accident occurs? I want Suzuki to take responsibility as they had not solved problem since last 1 year and me and my family are suffering for this.

2: Who is responsible for mental harassment to me and my wife caused due to this vehicle?

3: Who is responsible for time that I wasted in visiting and explaining same issue of newly made vehicle to service centre people?

4: Shall I go for consumer case?

5: I want replacement of complete vehicle as it is manufacture fault. Please let me know how you are proceeding for it?

Thanks
Sarang Amrutkar
Mob: [protected]
Pune